[2023] Is anyone's account banned because of forgetting to close some porgram?

Every ticket sent to Customer Support is reviewed by a real, human agent. While some responses may come from a template, they are not automated. Additionally, submitting multiple appeals may slow down the speed at which your issue is reviewed, as agents will have to sort through each ticket on your account.

She will need to wait for a response as the agents decide appropriate penalty. However, her actions broke the TOS directly, so please keep that in mind while waiting for a response.