[2022] [CRITICAL] All Royal Crystals and Blue Crystals Displaying 0

Thanks so much for the reports! We’ve escalated this to the team and will let you know as soon as there’s an update.

Hey everyone! If you can let me know your server and region it would be much appreciated. Investigations are ongoing.

Thanks all! We’ve confirmed it seems to be happening across the board. Please let us know as it persists. In the meantime, we can confirm that none of your balances are actually being lost, even if they currently appear to be missing or are inaccessible.

Teams have been called in to work on it now despite it being the weekend – they’ve been able to reproduce the issue, determine the cause, and are working on a fix, but I don’t have an ETA on when it will be ready yet

For what it’s worth, we are seeing this issue occur when a player has made purchases of large number of different item types – so it is possible people making new purchases might run into this while we work on a fix. Buying more of the same item types you’ve purchased before does not have an effect on this bug.