25 days ago - Shadow_Fox - Direct link

Apologies on this, there might have been a mistake when sending it out. I’ll let the team know. Was supposed to go out 15min ago.

25 days ago - Shadow_Fox - Direct link

I agree, there should have been an in game announcement too. There apparently was an error.

25 days ago - Shadow_Fox - Direct link

Anyone that was kicked out of a ticketed event will be reissued a ticket.

25 days ago - Shadow_Fox - Direct link

I will let the dev team know that their in game message went out too late. Apologies for the surprise.

25 days ago - Shadow_Fox - Direct link

There was an error that will be addressed to prevent this in the future. I apologize.

25 days ago - Shadow_Fox - Direct link

CM is to post on the social platforms, devs are to post in game.

25 days ago - Shadow_Fox - Direct link

I’m really sorry about this guys, I know it can be extremely frustrating to be pulled from something you were doing. I’m huge on trying to get better communication out there.

There SHOULD have been a message posted in game with much more of a heads up, but there was a mistake made by the team that handles that. I’ll touch base with them and go over it again to make sure this doesn’t happen again.

I post to the forums and discord, which I know is not the best place for fast communication but just so everyone is aware of where I can post.

25 days ago - Shadow_Fox - Direct link

Absolutely, in my haste I just quickly wrote that but instantly realized I needed to put a time. I will make sure to do that in the furture, sorry about that!

25 days ago - Shadow_Fox - Direct link

Apologies again everyone, I appreciate the kindness, I’m already speaking with some of the team that we need to fine tune our messaging, especially when it’s an urgent issue and there isn’t much time. We’re going to meet Monday and adjust. We agree that communication can be better and will do our best to make that happen.

As for tickets, please give the auto system 24-48 hours to reissue the ticket.