Hey, thanks for sending this in. While we don’t normally take ban appeals through the forums, we are seeing a number of folks who are catching bans for “cheat programs” that don’t quite seem to add up. We are escalating this internally and working with the anti-cheat folks to thoroughly investigate these cases. I’ll provide an update when I can.
Hey everyone – appreciate sending over these reports and details. I am waiting to hear back on an update, and will share any news as soon as I have it.
Not too much of an update yet, but progress in the investigations have been made and we are currently in a place where we are waiting on a response from our anti-cheat partners. I apologize for folks who are currently stuck due to this issue, and those who are DMing me it is appreciated and I am taking note of these even if I haven’t been able to respond to each DM due to volume. Will provide an update as soon as we get that reply
Thanks everyone for staying patient. We’ve received a reply from the EAC folks that they are looking into the cause of the detection and are looking into potential unbans for false positives – from here we should be able to make some progress, and they said we should have a further update later today.
It is more likely you’ll hear for me first with whatever that update may be, and we’ll sort out how to deal with the bans from there depending on what update we get
We have received a list of accounts that we believe were affected by these misplaced bans – we have a team working through this list one by one right now. Unfortunately this is a manual process, so it will take some time, but released players should see a notification in Steam once your unban has been processed.
If your ban persists through the weekend and you still believe you have been impacted by one of these incorrect cheating bans, please let us know and we will take another pass (but give the team today to get through this list). Thanks everyone for your patience!
Gooooood morning. Very excited to see some folks got unbanned, but clearly a lot of this is still going on. Going to continue to work through this today to see what else can be done, but please be patient and bear with me as I have a couple hundred posts and messages to look through as one person (and note I won’t be able to reply to every DM directly because of the scale, but will be reading them and pulling what info I can).
That aside, we’ve re-flagged this problem with our anti-cheat partners and are already working internally to determine any other next steps we can take immediately!!
We’ve got another stack of accounts that should be unbanned within 24 hours which should aid the folks in this thread, and we’ve taken the steps to ensure no new EAC bans related to this issue should hit players moving forward. We will keep pushing through these and I’ll be around to update as much as I can until it’s resolved. Thanks everyone for your patience with this task.
Very excited to see some folks getting unbanned! Please let us know how this goes for you, and again once that time period changes over let us know if you’re still blocked from playing. This is an ongoing process, but we’re working through it!!
Hey there! Thanks for letting me know that some of you are still catching this. Like some other folks have, if you’re still banned from this issue specifically (where you got a ban from a “cheating program” and have not participated), please post your character name / account Steam ID or so I can escalate the rest with the support teams.
Still currently gathering information to give to our team.
Hey there – staff is manually going through the remaining reports for bans related to cheat programs now on a case by case basis. If you have received a ban for another issue, such as RMT, you will need to go through the regular support portal. Additionally, if you are a new player who received a ban within your first few hours of gameplay, you will be able to appeal this through customer support as well. Thanks for all of your patience surrounding this!
I’ll bring this up with the team again and see if we can reopen the investigation with this.
Those that would like their accounts investigated, please reply with your Steam ID. Thank you!
Steam IDs that I recieved:
ziej
fidelity
cesco
Now locking this thread as all information has been provided to CS.
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