The compensation plan is still being worked on across teams to attempt to make the pheons gained as fair as possible and see how we can best resolve this; we should have an update by this afternoon, but unfortunately we are unable to deliver it ahead of tomorrow’s patch as the item bundle will need to be created and implemented into the game and we are working on a very tight timeline with proximity to the update release.
That’s part of what is being worked through 
so as soon as I know, I will let you know.
We cannot postpone the Tripod Update. It is tied to the build, and to postpone this we would need to delay the entire November Update which is not going to happen
Collecting the pheons attached to the mail was not considered an exploit; the exploit was something people were able to do to “break the game” in a way that allowed them to collect more pheons than were sent out to players.
It was not planned to be delivered in 24 hours, we were hopeful to have information locked in 24 hours. The direct quote from yesterday’s update was as follows: “We are currently evaluating options for a make-good gift, and will provide an update within 24hrs on the compensation all players will receive.”
I am not sure what the question is; these are both statements that say the same thing. The compensation package will not be delivered ahead of/before the patch tonight, it will come with the patch and players will be able to access it when servers come back up after the update.
No worries, happy to help clarify if something was funky!
That is a piece of the puzzle that is still being discussed, so when that plan is locked we’ll clarify it.
devtrackers.gg