[2022] Server Authentication error 10010

We have put blockers in place to prevent users from connecting to Lost Ark through VPN services. This is one of the steps we are taking combat botters, as it will help prevent them from being able to circumvent some of the restrictions we have in place and make it more difficult for them to connect to the game. (You may see some population drops today; this has confirmed for us that it’s helping keep some of the bots out of the game for the time being.)

While we understand that some legitimate players may use VPNs for other reasons, please note that using a VPN is against the Amazon Games Terms of Service, which you can find this in section 5.2 — “You may not use any technology or technique to obscure or disguise your location.“ While your account will not be banned if you used a VPN in the past, we may not allow future connections with these methods in order to prevent abuse. We apologize for any inconvenience, but also hope players understand the necessity of this.

This is not an end all be all solution to the problem, and we are still working on additional anti-cheat methods and tools to improve the botting issue. However, it has already made a massive impact, and is something we can do now to curb the issue at large.

It won’t kick them from the game outright, but it will keep them from logging back in. We are seeing a drop off over time as we have been monitoring – this isn’t expected to be a 100% solution but we are seeing an impact.

For now, I can’t answer whether these blocks will stay in place permanently as there are many factors related to VPNs – while we totally understand some legitimate players use VPNs for other reasons (which is why we aren’t banning anyone here) they have also been against our ToS from day 1, and will remain as such. Unfortunately allowing VPN usage can not only make it easier to obscure cheat programs (as seen here), but also lead to situations where players may be breaking Steam ToS or entering from regions we aren’t legally allowed to publish in, neither of which are good.

I definitely did re-flag this issue already after reading your post going to push to see if we can get a better solution for folks experiencing this

The team is aware and currently looking into the issue.

Please don’t try any ‘fixes’ as this seems to be an update problem.

we are actively working on a solution

As mentioned the team is aware of the login issues with Error 10010 that started earlier today. We have discovered the cause and are now testing a fix so we can hopefully have this resolved shortly. We will continue to keep you updated!

Until then, there is a work around that you’re welcome to try until the fix is deployed.

Go to your Steam settings → Beta participation under Account tab → change Beta participation to Steam Beta Update

We super appreciate your patience and understanding with this!