almost 3 years ago - Shadow_Fox - Direct link

Apologies for this! The team is aggressively raising the levels of banning bots and went a degree too far… it shouldn’t be a ban anymore, just a kick.

I’m so sorry if you were pulled from a server with a large queue or a ticketed event, we do appreciate the heads up though as we know how to fine tune it even more.

I took the feedback I was given over the weekend very seriously. Roxx was able to be a rockstar and speak up too.

almost 3 years ago - Shadow_Fox - Direct link

No one skips the queue boss but bots will absolutely be kicked, we just dialed it back quickly for the last wave as I started seeing reports we targeted a bit too big of a group.

almost 3 years ago - Shadow_Fox - Direct link

You do not need to submit a ticket or an appeal.

I was able to alert the team quick enough for them to stop and only give kicks not bans.