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We have put blockers in place to prevent users from connecting to Lost Ark through VPN services. This is one of the steps we are taking combat botters, as it will help prevent them from being able to circumvent some of the restrictions we have in place and make it more difficult for them to connect to the game. (You may see some population drops today; this has confirmed for us that it’s helping keep some of the bots out of the game for the time being.)
While we understand that some legitimate players may use VPNs for other reasons, please note that using a VPN is against the Amazon Games Terms of Service , which you can find this in section 5.2 — “You may not use any technology or technique to obscure or disguise your location.“ While your account will not be banned if you used a VPN in the past, we may not allow future connections with these methods in order to prevent abuse. We apologize for any inconvenience, but also hope players understand the necessity of this.