about 1 year ago - Roxx - Direct link

If the boxes were locked to your account and unused, you should’ve gotten a refund. Definitely open a ticket with the support team: Lost Ark - Support | Amazon Games

about 1 year ago - Roxx - Direct link

Hey everyone! Just got a message about the change on these already opened/received boxes from roster bound to character bound – it’s correct that this wasn’t intended. Please put in a ticket with Customer Support if you run into this, and they will be able to swap your boxes back to Roster bound no problem!

about 1 year ago - Roxx - Direct link

I would open this ticket again, as CS has been given an updated directive on how to handle this. Sorry about the bump in the road!