[2022] Is this how bad customer support has become?

It looks like they crossed some wires and mentioned a Legion Raid instead of an Abyss Dungeon, but the meat of the response is still accurate; you were disconnected from content and will receive a re-entry ticket in your in-game mail.

I’m sorry that there was a mistake in the call out for the type of content you were playing; these CS agents go through piles and piles of tickets every day, so mentioning the wrong raid type is most likely just a simple mix up. Humans make mistakes – I referred to the November Update as the October Update the other day because I had been looking at the October calendar moments before. It’s frustrating for not only you but also the person that makes the mistake, but it happens.