[2022] How do I refund an unused powerpass

You are welcome to reach out to support if you would like to try and get a refund: Lost Ark - Support | Amazon Games

In a live game service where we are constantly taking player feedback and trying to make changes, things are subject to change, especially while they are still being developed or crafted. A free power pass was not initially planned for Scouter (and it is still true that one will not be available for every class) but because of the popularity of the class and the feedback from players we were able to include one; I apologize if you feel slighted by this, but it was an overall positive change that we were able to implement for players.

If we did not talk to players about what was potentially coming, how would we gather feedback on it?