[2022] EU/NA different treatment

The ongoing issues between the NA East server and EU Central servers are massively different, and not directly comparable – the NA East server is experiencing some temporary server issues that are an active live service problem, while the problems in EU Central are a much larger ongoing issue of server stability problems related to the sheer size of the playerbase and the problems this causes with game infrastructure. The EU Central issues such as matchmaking and stability will take additional client patches to fix (which we do not yet have) as opposed to something our live ops team can handle in real time like a server restart or adjustment (whatever ends up being needed, I do not yet know).

EU Central has also been directly addressed in our recent top issues updates, which you can read up on here and here, not to mention the other actions being taken such as opening up the West Europe region and the frequent maintenances happening to improve the situation over time.

I think this is a matter of the Europe issues being larger and more complex as well; it is much easier to shoot off a message when we know a server is tanking and we can likely resolve in a (hopefully) timely manner with ops vs the multi-step improvement process we are working through for Central Europe that takes back and forth communications between more teams, such as operations, Smilegate, community, etc. We need to make sure any new updated messaging is on point and all teams are aligned as we move ahead.

As for not having more folks working out of EU timezones, unfortunately I can’t really speak to it as hiring/staffing is out of my own realm.

No, I am clarifying that these issues are much more complex, and thus must be addressed through the work of multiple teams with multiple focuses that must integrate with one another, so in order to move forward we must make sure that all teams are aligned and working together.