[2022] #PermaBanRMTPlayers

No one is intentionally avoiding any posts, reminder it is the weekend and sometimes there is a delay on responses if any. Just because we don’t get a chance to comment doesn’t mean we don’t let the team know too.

As for the topic, RMT is a very serious issue that both AGS and SG are constantly battling along with the bots. Both remain illegal and highly recommended against.

I will let the team know that there is a concern over the repercussions and to look back into it.

Will do! Absolutely understand being passionate about Lost Ark

No worries, I promise that the team very much agrees with you. We all want Lost Ark to go on for a very long time.

I’m sorry. I understand. It’s why I’m sometimes hesitant to comment on threads as it’s been a common theme… wanting CMs to have a definite response right away but we do have to go through the steps. We need to collect information (which is usually triggered by the post), present to the team, they do their thing and then result which the CMs then come back to you guys.

So, as mentioned, with this post triggering the conversation I will bring this to the team and have them realize its a bigger concern for the community.

It is a problem. We never said it wasn’t a problem. I don’t know how it couldn’t be a problem. But as I have no control over making decisions or even banning someone, I will do what I can and let the team know its a louder concern.

Absolutely, 10000000000% bringing it up with the team again.

I brought it up last weekend and we wanted to see how things would adjust over the week. Now that queues are shooting up again and faster then last weekend, it will be number one on my list Monday.

I appreciate it! It’s hard to not want to lash out, even slightly, to someone that might have even the SMALLEST bit of control over something. Especially sitting in a long queue in a game you waited to play after a long week at work.

I’m fine with reminding those that I don’t have the final decision on anything but I am more than happy to make sure those that do are told what the community is concerned about.

While the team is vast and multiple groups work on multiple things at once… we are all only humans too that have been working hard since before launch.

With that being said, every time an issue is brought up, it is added to a master list so sometimes things are prioritized a bit differently then what the community would want. AND with THAT being said… sometimes we just don’t have the answer or the fix as fast as anyone would like.

Everything you listed is a very important issue for me, for the team and I’ll remind them again to hopefully have things adjusted on the list or even some information on the situation but until then, I will continue to collect details and provide any messaging to you that I have.

It is very much a number one priority. But its broken down into quite a few issues that the team is pulling apart.