[2022] Main story quest missing

Hey folks, The team is aware and working to address these issues.

Please submit a ticket. Contact Us | Amazon Games

If an agent gives you a weird answer like directing you here or telling you to submit a report in-game. That person is wrong and giving you the wrong answer. Human error happens. I am asking support to check with all their agents to make sure they all understand how to receive your tickets.

The team is 100% working through them however, they could only make progress when the servers are live. So today’s downtime really held us back from resolving this for you.

You won’t lose those things, we are able to fix your account but it does require your help by submitting a ticket.

Please check out News Post on this topics to find the steps you can take to resolve this issue.

and follow our Official discussion thread for this issue: Official Galatur Thread

We do not have character transfer functionality, or many things would be done differently.

You do not need to be logged in, however we did need servers to be live, which they now are.

You do not need to resubmit tickets if you already have one sent in.

Good, then you will be at the top of the list to get resolved now that servers are live again.

Nope, you can continue playing and they will be able to solve these issues.

We do have a fix in place, but it does require creating a ticket to get help.

No, things haven’t changed in part because the servers were offline in prep for launch. The team is working through all the tickets now.

I have submitted a request for compensation. Our first priority is to get everyone back in an playing, then after resolution I’ll continue the discussion with the team on compensation. Your ask is reasonable and valid in my opinion.

I will ask CS what the resolution communication is and return with an answer.

Hey, doing what I can to help.

I was wrong!

“Players do have to be online in order for us to be able to grant those users the quests
Once we grant the quests, we will be responding to the ticket to let them know the issue has been resolved but the players must be online within the game for us to fix this issue, they will probably see the quest pop up on screen when we fix it.”

I totally understand your frustration and I will help in every way I can to get both the issue resolved and folks feeling compensated for the poor experience.

Absolutely, waiting for a response.

They will be able to resolve your lost quests from the backend.

You definitely have to be online, in-game. I am waiting to hear if you have to be on that specific character.

I am doing my best to centralize this discussion to one thread I can help gather questions and provide answers in.
Please join me here: Official Galatur Thread