Seawolf

Good news, we’re on track to deliver the content based on our original schedule. Sorry for the last minute scramble. Our teams were working hard to get the issues solved so we could ship as planned.

Updated 3/14/23 - 10:30pm PT: We’re happy to say that the issue gating the release of The Art of War update has been resolved. Ultimately, our in-game moderation system required additional configuration resulting in the anticipated delay conveyed in earlier messaging. The revisions have passed our QA review and we’re on track to deliver the content based on our original schedule. Thanks for playing Lost Ark and enjoy the new Artist class!

Heroes of Arkesia!

We will need to bring servers down for an emergency update to address issues with Crystalline Aura and Royal Crystals.

Europe Central and Europe West will go into maintenance starting at 11PM UTC (1AM CET, 4PM PT).
NA West, NA East, and South America will go into maintenance starting at 7AM UTC (7AM CET, 12AM PT).

This downtime is estimated to last 2 hours.

We apologize for any inconvenience, thank you.

All servers are back up again, thank you for your patience.

We are restarting all servers to address store issues with Royal Crystals and Blue Crystals.

This will happen at 12:00 AM PST and we expect it will take approximately 90 minutes to be completed.

I will follow up with the team on this as well. Thanks for adding it to this discussion.

Our goal, the goal of any Community team, is to try to understand player perspective, feedback, frustrations, and points of confusion and be the voice of the player with the team. Rox in particular pushes really hard to get changes, communication, and improvements made. I know this process can be slow and some issues, like Bots, last way longer than anyone would like but we’ll keep pushing for change and for communication.

Any downtime extensions aren’t planned, the team has set their target time to get the servers back online and are working to solve the issues and meet that deadline.
I have pinged the team to get confirmation on compensation.

There are a lot of reasons for that, one example is trying to introduce things gradually so folks don’t feel pressured to pay to keep up.

When I say civil I mean don’t talk about doing horrible things to each other’s families not don’t express your frustration or anger at this situation. I am not asking or expecting anyone to be calm. Just some of the comments and fights earlier were getting hideous.

I am not the best person to speak to the details of these bugs and issues but I think a lot of the issues we experience come from the unique builds we have, that combine content, features, and systems from difference phases of the games development. We aren’t rolling out a 1 to 1 version that any other region has had. So even though the game has been live in other parts of the world, this exact software hasn’t been. Hopefully that makes sense.

Thanks, i will ping the webdev team. i think this is a solid practice.

I don’t have the ability to fix these server issues, but the team is working on it. I do understand folks are frustrated from the downtime and hear the feedback that we need to improve our communication before and during these hotfixes and outages.

No, you can complain and provide feedback, please just be constructive and remove the profanity. Thank you.

Just a reminder that we moderate the forums and folks who start getting toxic with each other will be removed.

Yea, I probably scrubbed the worst of the comments but folks were going after each other pretty hard. We have a Code of Conduct for the forums, we ask folks follow it.

Hey folks, I understand emotions run high when the servers are offline but please do your best to keep it civil, thank you.

The team is working to address these issues, I know it is frustrating when you want to play. We’ll get things back online as soon as possible.

Hey Adventurers,

Thank you for your patience while we are performing server maintenance for NA West.

We are coming to the end of the planned downtime for NA West. However, unfortunately, we need to extend the downtime by an additional 4 hours to investigate an underlying issue.
NA West servers will be back online at 1:35 PM PT / 8:35 PM UTC.

We apologize for this inconvenience. Thank you.

This is good feedback, a “Coming Soon” banner would be a good solve. Will share witht he folks who work on the website assets,