[2022] Random disconnects on EUC

Appreciate these reports, the team is aware and this has been passed on

Thanks for the reports everyone – this is escalated and being investigated, but if you can share your error codes that’s also appreciated

Thanks for the continued reports – overnight staff continued to investigate this and work through a few reproductions of the issue. Now that the work day has started again, the team is back on to work through a resolution. Appreciate it!

It looks like based on reporting and investigations less people are now experiencing disconnects but there’s an increase in lag. If you could let us know your experience and whether or not that’s accurate, it would be much appreciated!

Thanks everyone, appreciate the continued reports. I will make sure there are eyes on these as well as the team continues to work through the issue.

Thanks everyone – these are not happening as frequently now, but it looks like they haven’t resolved completely for some players. The team is still aware and investigating, and I apologize for the slow improvements on this issue.

Thank you for letting us know this issue is still popping up. It has been re-escalated and I will let you know when I receive an update.

Small update – the team has found a potential solution for this issue and is working through testing. I don’t have an ETA for implementation yet, but progress is being made and I will keep folks posted.

Hey everyone, we appreciate the continued reports and I have an update to share this morning. We have a potential fix for this issue going out with our weekly update tomorrow night, and are working through a few other potential paths to improve this issue.