We do definitely care and the team is working around the clock to solve these issues. Lost Ark being live in other regions for years is unrelated to the problems we are experiencing with server queues. We are absolutely doing everything we can to improve this situation as quickly and fairly as possible.
When we have definitive info we will definitely share.
I think a challenge with keeping folks current in fluid situations is the possibility of interpreting all status updates as promises then creating rage when changes happen. Obviously you folks are reasonable, calm, understanding people. But not everyone is. So it puts game teams in a position where they are only comfortable sharing information they believe will not change.
I will say the team is working around the clock, literally, to get all possible improvements in place as soon as possible.
You can read about it here - New European Region Update - News | Lost Ark - Free to Play MMO Action RPG
But at the end of the day, it is about creating enough resources and capacity to hold the volume of folks who want to play. There are limitations across a variety of vectors including hardware and game architecture.
We are very actively working to improve the situation in every way possible, small and large.
I will follow up with the team and see if there is an update on this issue. Thanks for continuing to surface it.
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