This update won’t include specific changes for the disconnect issue, no, but it is still being worked on in parallel with the update. Though we don’t have any changes to make with this patch tonight, we’ll push out any updates to address this as soon as we get them.
Yep, it would be frustrating. On our end, we’re more than doubling the speed of ticket re-grants that are happening to help get players back in game faster in case players experience these disconnects, as that is something we can control and use to improve the experience as much as we can while we wait for a fix to be worked on.
We aren’t necessarily waiting for weekly updates when it comes to potential patches or fixes for this issue. We are more than willing to push these as soon as they become available.
Also, although some folks will take time off for vacation, we don’t have a full office closure on our end. I can’t speak to what SGR’s holiday schedule looks like, but depending on resources and the status of the fix, it’s a priority to get this out as soon as we can when we can.
Keep it kind between each other please. There’s nothing constructive that comes from arguing back and forth, and arguing whether or not people should be allowed to have a holiday isn’t helpful or up for discussion.
Ticket re-grants for disconnects will happen twice as often as they regularly do? I am not sure what details you’re looking for here, as that sentence is very straightforward.
I am happy to provide more information, but need clarity on your question.
Thanks for this note – ideally these will arrive within 4 hours (potentially less) instead of 24.
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