[2022] What happened to Galatur, its gone?

Please check the News section for updates.

We apologize for any inconvenience, the team is addressing and issue and will have it back up as soon as possible.

Not yet, but I will be camped here and announce as soon as I have news.

This is solid feedback, thank you.

I think it would be helpful for us to share a compensation policy to help frame expectations. We likely will not offer compensation for every maintenance or downtime. But I will work with the team to get a posted policy for the community.

Don’t say that, there is probably a lot of great stuff in your life. Things will work out, you will be back in Arkesia shortly.

Totally understand, the team is working hard to get everything back up for you.

The team is working on a handful of issues, I apologize for any unannounced downtimes. I will do my best to share notifications on all downtimes and resets.

Damn, like the matrix?

I am listening to the server teams talking about the issues and it is like a Star Wars cantina language to me.

Not until it is fixed!

I know these circumstances are unfortunate, but I am really enjoying you folks. This thread is the best part of my day.

I’m sorry. Do you want to recommend some music we should all be listening to while we wait?

As soon as I have any updates I will definitely share them here and elsewhere.

That’s for the best, this thread seems to have horrible taste in music. You would not be impressed.

Alestorm?

Sleep well, sorry for the issues tonight. We’ll get it sorted as quick as we can.

I am also a completionist. But I figured I would use the spike of new players to hop in on mobbing world bosses. haha Willy Willy had it coming.

They are working on it, but I am not hearing them discuss repeat failures or anything like that. Things feel routine in the room. I apologize that your server work correspondent has a toddler’s knowledge of what is happening.

You have arrived, all is happening in accordance with the prophecy.

Yes, unfortunately. As soon as it starts to come back online I’ll share an update.

I think they don’t know quite yet, so they aren’t providing estimates.

I apologize for the frustration, the team is working to get this addressed as quickly as possible and we’ll have things up and running again.

This was an unexpected issue, our goal with planned downtimes is to be more communicative so folks can plan around it.

There won’t be any bug fixes tonight, just tackling a handful of issues.

I am still here!

I am still at the phase of playing Lost Ark where I walk around with the mouse wheel zoomed way in, looking at all the attention to detail and really cool design work that you don’t always notice while playing.

Hahahaha, did you know the bees in the Mokoko Village area are tiny weird ladies?

Honestly, I don’t know an estimate. I asked the team and they are working to address an issue and will ping me when they know when it will be coming back online.

Yea, because it was having some performance issues so they are working on it. I know this is very vague language but I am out of my depth on server work.

I don’t know but this thread makes me believe it’s because there were too many awesome people playing on it.
Honestly, I think there was some issue specific to that server that wasn’t affecting other servers and they are working to solve it.

They had an Auction House restart to take care of an issue we were starting to see there.

I will do my best, I will ask for any explanation we can provide.

Are you very new to playing? I would say that you should only grind mobs to complete your Tome entries, as they offer very little rewards outside of missions.

What other tips do folks have?

I do hear the ask for compensation, I will share this request with the team.

Haha. You say that now but some day, maybe weeks or months from now, you will see me getting obliterated on the forums. I will look to you folks and you will turn your backs on me. lol

Artillerist.

When you fill your meter and lick into stationary torret mode, it is an epic moment.

No, as long as you don’t claim your packs on another server it won’t impact your FP.

System of a down?

I am still here, unfortunately still no news to share.

Yea, Asmon and Summit to name a couple.

No, I might start though, you folks see rad.

That show is intense.

I think you should consider waiting for resolution and information, a lot of the problems you are describing might not exist.

I have provided the request to the team that we compensate for the downtime, but right now they are focused on resolving the issue and getting folks playing again.

You should contact Customer Support and request a refund. I am not involved in billing.

Was that Steam Support or Amazon Games support? I would try both.

The team is continuing their maintenance work on Galatur, it should take at least 60 minutes of additional downtime. Again, I understand this unplanned downtime is very frustrating during the Head Start phase of launch. I apologize for this inconvenience.

I have provided the compensation request to the team, but right now they are very focused on addressing this issue.

I believe Founder’s Packs can be purchased up until Launch on Friday.

I don’t know who that Seahorse character was.

What did you try out?

crazy widows is my core demographic

Artillerist, but I played a Dead Eye to 50 and had fun.

If all forums threads were filled with such great folks I would still have faith in humanity.

Speaking of, I havent played a Bard, are they fun?

Yes! I did make an Assassin in Beta named Intrusion. That’s a solid name for an Assassin for anyone who wants to take it.

What instrument would he play? Maybe that cool Warrior horn?

Damn, great answer.

I do want to learn the riff my Gunner uses to port.

Therimin?

Bill Bailey kills it on the therimin.

what an amazing film reference.

I am playing incognito on Valtan.

I have always been interested in drone instruments.

Hey Rivoss, we use Discourse. I like it, but definitely open to feedback on how to make it better.

I play most instruments. Guitar, piano, banjo, I even have a steel tongue drum. I have a big instrument collection. I save them from flea markets and dirt malls and restore them. I have a great antique accordion.

You mean the gray background bar for all posts?

I totally understand the frustration and ask, I have shared this request with the team.

Ok, I think that is something we can do. Will talk with Trevzor about it.

Honestly, kinda same. I wasn’t as aware now I cannot unsee it.

Unfortunately I don’t have any information about server transfers.

It should be live again now.

I need your help! As you log back in please let me know if there are any issues with your accounts.

It should be back up for them.

Awesome, we didn’t expect any issues but wanted to make sure.

THANK YOU all for your patience! I will follow up with the team on compensation requests. I really appreciate your patience and good company. Don’t be strangers.

Can you DM me the character name and any other details that will help me investigate?

Thanks, I am letting the team know, please DM me your character name.

If you are experiencing any issues with your character as a result of this server issue/downtime please DM me your character name and the disparity details. I will escalate this to the team.

If you lost any progress or items you should continue playing and I will work with the team on these issues.

I messaged you

Thanks for these reports, I am escalating to the team, what might have occurred was the server was no longer capturing data while some folks were still able to continue playing. Again, I am not an expert on servers but I am gathering these reports and sharing with the team.

If you are experiencing issues with your account missing the main story quest or other missing things as a result of the downtime please submit a support ticket and provide your character name, explain you were on the Galatur server, and outline what is missing from your account. The team will verify the info and help restore the missing things. Contact Us | Amazon Games

I have submitted the character names of everyone in this thread and in my DMs to the team to investigate and resolve any progress loss or missing quest-lines. I will also continue the compensation conversation with the team.

whats your character name?

Done!

Added to the list, you can skip the ticket process now.

Absolutely, added.

Added.

It seems like a prevalent issue for folks.

If you are experiencing issues with your account missing the main story quest or other missing things as a result of the downtime please submit a support ticket and provide your character name, explain you were on the Galatur server, and outline what is missing from your account. The team will verify the info and help restore the missing things. Contact Us | Amazon Games

Quick update, the team is able to resolve these issues with your account however they do need you to contact them through a support ticket in order to get the issue resolved.

Please be sure to contact support.

Contact Us | Amazon Games

The team is able to fix the issue but they do need a ticket unfortunately to correct the issue with your account. I know this isn’t the answer you want to hear but a solution is possible but requires a support ticket.

Hey folks, sorry for the radio silence. I am working with CS Leads on this issue and will be working my way through this thread and helping resolve these issues. Thank you for your patience.

Here is what I can do. I am building a spreadsheet of all the names in this thread and in my DMs as of right now.

Anyone new, please submit a ticket. Contact Us | Amazon Games

If an agent gives you a weird answer like directing you here or telling you to submit a report in-game. That person is wrong and giving you the wrong answer. Human error happens. I am asking support to check with all their agents to make sure they all understand how to receive your tickets.

The team is 100% working through them however, they can only make progress when the servers are live. So today’s downtime really held us back from resolving this for you.

Then you should be covered already.

Here is what I can do. I am building a spreadsheet of all the names in this thread and in my DMs as of right now.

Anyone new, please submit a ticket. Contact Us | Amazon Games

If an agent gives you a weird answer like directing you here or telling you to submit a report in-game. That person is wrong and giving you the wrong answer. Human error happens. I am asking support to check with all their agents to make sure they all understand how to receive your tickets.

The team is 100% working through them however, they can only make progress when the servers are live. So today’s downtime really held us back from resolving this for you.