[2023] Misleading Advertising 2 on ArkPass2 - Took money seems like stealing

Yes, this is also a localization issue; we did not have anything named “Winter Update” (this was pulled from KR text strings), and even so our December update did not contain a new class that this could have been updated to, if that were to be the case. I apologize for this point of confusion as well, but unfortunately we’ve always stated that skin chests in the game are not retroactively updated to add in new classes, and this one is no different.

Yeah, this wasn’t intended at all – we just didn’t reverse it when it happened.

You’re welcome to reach out to customer support and see what they can do. Unfortunately I don’t have the ability to grant refunds or look into specific player accounts.