This looks similar to some of the other threads that have popped up today. Going to throw an internal flag on this, appreciate the reports
This looks similar to some of the other threads that have popped up today. Going to throw an internal flag on this, appreciate the reports
Alright, we’re getting this further dug into. If anyone wants to add their banned player names/that type of info to their posts, it will be help us potentially help you. Thanks all!
We appreciate all the reports from players that have received bans they are uncertain about, especially those involving “Commerce Locks” or other in-game purchasing features. We want to reassure folks that we have team members actively investigating each and every case that has come up in regards to this situation. Please be aware it may take some time to reach your report; they are being scrutinized one by one, even if your ban appeal was previously rejected, which means this is a time-consuming manual process.
However, we also want to call out that a number of investigated reports have been directly linked to massive gold purchases from known (and banned) accounts tied to third party gold selling sites. Because of this, we would like to remind players that real-money trading (or RMT) with other users or through third parties is never allowed in any Amazon Game, and is a direct violation of the Amazon Games Code of Conduct. Accounts that are found to be in violation of this rule will not be unbanned, and the illegitimately purchased gold will be removed from the economy.
We appreciate your patience as we continue to review and work through player reports. Our customer support agents are on high alert, so we encourage anyone else who may encounter these issues to appeal their bans by sending one ticket through our online support system.