I know this is a pain point, but I want to acknowledge it and point to our recent top issues update: Lost Ark Update to Top Issues - March 2
Regarding Future Downtimes
Since launch, maintenance and downtimes for Lost Ark have been fairly regular, and have sometimes occurred at inopportune times for impacted regions. We understand that this is not ideal for players, and while this isn’t permanent, we want to share some insight into our approach for upcoming downtimes in the near future.
As we continue to operate in the launch window timeframe, our top concern is fixing issues as quickly as possible. This means that for the immediate future, maintenance may continue to happen more frequently than normal, and occasionally at times that will not always be convenient for players. Although this can feel frustrating, each of these downtimes are critical steps in making improvements for the game in the long term.
Looking ahead, we plan to make sure game maintenance occurs at a cadence that is predictable and convenient to ensure we are not cutting into prime gaming hours. This will involve selecting downtimes depending on regional locations, as well as ensuring as much work as possible can be achieved through a single weekly update.