[2020] Game not working? Look here.

Currently we are experiencing in-game issues, and the game is still in maintenance. We're sorry for the inconvenience! There is no current ETA on when we will leave maintenance. If you encounter an in-game issue like opening a pack and not knowing if you got the contents, please contact our support team, link is at the top of the page! Please note that our support team has a high volume of tickets right now so it may take a while for them to get back to you.

If you'd like to keep an eye on our status page, you can find it here or at the top of this page under the "Status" button. Thank you for being so patient!

@RUMMWIZ:

@WotC_Lexie:

Currently we are experiencing in-game issues, and the game is still in maintenance. We're sorry for the inconvenience! There is no current ETA on when we will leave maintenance.
If you'd like to keep an eye on our status page, you can find it here or at the top of this page under the "Status" button. Thank you for being so patient!

Hi,5 hours later, thank you for a response in the forum.
But all the rewards we can earn playing 3 day quests gone bye bye

Please reach out to our support team! They answer requests in the order that they are received, so it may take a while for them to respond.

We'll provide the MSI file when maintenance has concluded. Sorry for the wait!

@Didey:

I lost an Eldraine pack obtained trough mastery pass due an ingame error, and it dissapeared from inventory... is it lost forever, or there is any way to get it back?

Contact our support team! Link is at the top of the page.

@RGAaron:

I can tell you from dealing with Wizards for a long time, if you have any issues, submit a ticket and as much information as possible on it. They WILL make it up to you. They always do. I've had to wait like 3 days to get things resolved before, but they give their support team a lot of power to make things right and they will.
If you don't trust them, that's cool. As a fellow customer and player, trust me. Just send the ticket.

:point_up: :point_up: :point_up:

It might take a bit for a response, but our support team is awesome.

@MFINN23:

How the hell is Day9 playing without problems when I can't even open the game? Are people still working on this 8 hours later or did they go home? Seems insane to me that we can't even resolve a black screen stopping people from using the program, this shouldn't be some obscure issue, the program won't open.

Sometimes in-game issues don't impact absolutely everyone. There are other streamers that have experienced issues today. And the devs are definitely still working on it! We want to get this fixed just as bad as folks want to play. I know it's super frustrating to wait but they're working as fast as they can. Thanks for being patient!

@Dreadshow:

Will everyone who upvoted the egg blank screen get the rewards? Or do you have to post your own? After I got the blank screen O immediately went toy collection and nothing had the new "market" so I know I did not get it, then I redeemed the playzendikar code to see if it was all reward and I got my 3 packs. Can you also extend the daily quest for today to when the black screen, server connection issue is solved?

Contact our support team so they can take a look at your account!