WotC_Lexie


Yesterday


Friday Night Magic Event (I'm lost)

Comment
about 10 hours ago - WotC_Lexie on Forums - Thread - Direct

@CaptainCaveman#95958:

What if you are one of those people (like me) who refuses to use Twitter , Facebook and all that other junk? I do NOT want to set up a Facebook account. I do NOT want to set up a Twitter account. I would have no issue walking into my LGS but of course during these times they are closed. So what then?

You can look at their social media to see if they're participating, and then call or email them.

27 Mar


Friday Night Magic Event (I'm lost)

Comment
3 days ago - WotC_Lexie on Forums - Thread - Direct

@JohnnyCLU van Damme#41591:

my store had me post my screenshot to their discord. and others are too. is that correct? or does it need to be social media so Wizards can see it too?

Nope, just Discord is totally fine!


(Editing to say that if this is your first time using Discord, it is SUPER easy to use and you're going to love it! I have used a LOT of voice clients to play games and Discord is by far my favorite.)

Friday Night Magic Event (I'm lost)

Comment
3 days ago - WotC_Lexie on Forums - Thread - Direct

@Karede:

@WotC_Lexie:


You don't need to go through Discord, unless that is what your local game store of choice is using to communicate with people. If your local game store doesn't link their social media accounts on their website, I suggest trying a game store in the closest major city to you.
This is a terrible event and you should pass this info along. There are a lot of people like me who don't have a local scene. The last card shop around here that did any events closed years ago. What am I supposed to do? Go beg on random Facebook MTG pages?

It doesn't have to be from your local scene if you don't have one, and you don't have to "beg". Just look at their Facebook wall to see if they're involved, or message them like "Hey are you participating in the FNM at Home Arena event?" In my experience, stores are most active on Facebook.

Friday Night Magic Event (I'm lost)

Comment
3 days ago - WotC_Lexie on Forums - Thread - Direct

@JohnnyCLU van Damme#41591:

This is a lot of work for a sleeve...

If you deem that it is too much work for a sleeve, then you don't HAVE to go through the steps to get the sleeve. You can still participate in the event. The FNM at Home events is just one of the things we're doing to connect with local game stores in these hard times. We want to build community and connect folks (online). :slightly_smiling_face:

black screen issue

Comment
3 days ago - WotC_Lexie on Forums - Thread - Direct

@Fenax#25789:

Hello ,
I experiencing black screen issue.
Two updates ago, i receive a black screen with Arena cursor and no sound. I've tried Wizard's fix they put on the forum and it doesn't work. I've uninstalled/reinstalled many times and used Wizard's supposed fix both times with no success.Found a way to fix it? I don’t play Magic for weeks now cause this problem.
I've spent days trying to fix this issue with no success so far... I tried everything and anything in the troubleshooting guide, I use the latest version of parallel desktop because I use a MAC, before it all worked now with new updates no.
Unfortunately Mac isn't supported by us yet, so if you have already tried the suggested update fix I'm not sure how else to help. :slight_frown:

black screen issue

Comment
3 days ago - WotC_Lexie on Forums - Thread - Direct

@Toper Harley#09775:

Hello ,

I have the same problem (black screen).
I use a Windows 7.

Please fix it.


If you are running into a black screen upon update, your computer just needs to be updated! Please download the latest version of Visual C++ vc_redist.x86.exe to fix this. You can do so here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Friday Night Magic Event (I'm lost)

Comment
3 days ago - WotC_Lexie on Forums - Thread - Direct

You don't need to go through Discord, unless that is what your local game store of choice is using to communicate with people. If your local game store doesn't link their social media accounts on their website, I suggest trying a game store in the closest major city to you.

@ajBads#03877:

I have an issue regarding "FNM at HOME" event. I cannot find LGS near me to claim codes for card sleeves due to I am only playing MTG Arena and not paper cards. Kindly help players like me to claim codes by alternative way (e.i. emails).

Keep reaching out to local game stores! I would bet that one within a few hours of your home is participating, though it may not be one in your immediate city. :slightly_smiling_face:

25 Mar


We are aware and investigating! Please refer to our status page for updates.
https://magicthegatheringarena.statuspage.io/

Game not working? READ THIS.

Post
5 days ago - WotC_Lexie on Forums - Thread - Direct

your game isn't working, the first place to look is our Status page. It is linked at the top of this page under "Status". It is also linked on the forum home page. Our Status page will show if there are any issues currently happening with the game. That page also gives updates as to whether things are resolved. We are now actively monitoring.

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Keep an eye on that page and we'll update everyone as we have news!

PUBLIC SERVICE ANNOUNCEMENT!

If your game isn't working, the first place to look is our Status page. It is linked at the top of this page under "Status". It is also linked on the forum home page. Our Status page will show if there are any issues currently happening with the game. That page also gives updates as to whether things are resolved. If that page does not say that things have been resolved, then our investigation is still ongoing.

My advice is to stop trying to start a match until this is resolved. Trying to play the game while the game is having issues never goes well. Just keep an eye on the Status page and we'll update folks when things are resolved. No need to reply "same" here. :slightly_smiling_face:

...

23 Mar


Looking for an MTGA friend?

Post
7 days ago - WotC_Lexie on Forums - Thread - Direct

While we’re social distancing IRL, let’s find new friends on MTG Arena! Reply to this post with your in-game name (with [[71694,hashtags]]), your favorite format on MTGA, and your favorite card. Then scroll down through the replies and add people that you’d like to play with!


P.S. Please don't reply more than once! Let's keep this post as clean as possible. :slightly_smiling_face:

19 Mar


I can't play the game anymore

Comment
11 days ago - WotC_Lexie on Forums - Thread - Direct

@goblininstigator:

Is there not going to be an update today that addresses this issue?
It's been upvoted more than 1100 times on the Bug Report forum and it still seems like WotC is still pretending like nothing is wrong?

We definitely know that something is wrong. That's why we posted this fix on 3/12!

If you are running into a black screen upon update, your computer just needs to be updated! Please download the latest version of Visual C++ vc_redist.x86.exe to fix this. You can do so here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

18 Mar


@apollo#45276:

@WotC_Lexie:


@l1zard:

@Potdindy#45512:
Oh so we get the art f we purchase the lair?
No. You have to pay for it.
You got an MTGA code for the card styles (these four arts) plus a Thalia card sleeve if you purchased that Secret Lair drop. So basically what you see in the image of the first post.

Lexie,
This past Saturday, when I got back in to the game after the update, I purchased a bunch of the new cosmetics including both the Thalia SL bundle and the Turn 2 bundle including the style for the original Thalia art. Today, trying to put Thalia into a deck, it's letting me select any of the SL styles but NOT the original art's style, saying I have to purchase it in a bundle, with a link to the store where... The Turn 2 bundle shows as still unpurchased. Yet I have double checked and I do h...
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17 Mar


I can't play the game anymore

Comment
14 days ago - WotC_Lexie on Forums - Thread - Direct

@Icarusael#20915:

@WotC_Lexie:

@Icarusael#20915:


@archiel:


https://forums.mtgarena.com/forums/threads/63908?page=1

Well, I installed that thing, it fixed my problem but now almost every game I play, it freezes my laptop and I gotta reboot my laptop. This is BS. Is there a way we can get reimbursement for the Mastery Pass? At least partial reimbursement? I do not want to continue playing this game because they are just stealing my money right now. Everything as been fine for the past months and then they decide to update the game and someone at this company can't do his job right and tons of players are having problems, none are being resolved.
First ...
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16 Mar


I can't play the game anymore

Comment
14 days ago - WotC_Lexie on Forums - Thread - Direct

@Icarusael#20915:

@archiel:


https://forums.mtgarena.com/forums/threads/63908?page=1

Well, I installed that thing, it fixed my problem but now almost every game I play, it freezes my laptop and I gotta reboot my laptop. This is BS. Is there a way we can get reimbursement for the Mastery Pass? At least partial reimbursement? I do not want to continue playing this game because they are just stealing my money right now. Everything as been fine for the past months and then they decide to update the game and someone at this company can't do his job right and tons of players are having problems, none are being resolved.

First off, zero need for insults. The issue you're having could be due to a lot of different things not even on...

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Possibility to purchase Arena codes?

Comment
14 days ago - WotC_Lexie on Forums - Thread - Direct

I am, but your tag didn't show up in my notifs and I try to take weekends off haha. There is an email address that you need to reach out to, I will send that to you via DM. Also please make sure that your community tournament follows the rules set ...

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14 Mar


@l1zard:

@Potdindy#45512:
Oh so we get the art f we purchase the lair?
No. You have to pay for it.

You got an MTGA code for the card styles (these four arts) plus a Thalia card sleeve if you purchased that Secret Lair drop. So basically what you see in the image of the first post.

13 Mar


Black screen

Comment
18 days ago - WotC_Lexie on Forums - Thread - Direct

Please let our support team know via our bug forum! Link to support is at the top. The more data we can collect, the better.

12 Mar


@Selaya#23674:

individual (per-card, in a deck) cardstyle selection when :C

Great question! Not now, but hopefully some day. :slightly_frowning_face:

@PilferingImp9#99606:

yeah...clearly there are a wide variety -- that's actually great. schedule -- that's what would be awesome.

If we put out a full schedule, it wouldn't be very Secret of us haha. I'll give that feedback to the team, though. We try to give folks a decent heads up (though it may not feel like it since they were close together this time).

@Potdindy#45512:

Oh so we get the art f we purchase the lair?

Yep the drop comes with a code! The code redeems for a Thalia sleeve, and four card styles (one of each art).

@PilferingImp9#99606:

this one is a "Meh". I would like a schedule of these. Starting to have "Secret Lair Fatigue"....

Each SL drop is supposed to speak to someone different. If this one doesn't speak to you, that's perfectly okay. We've got a lot of fun things planned and maybe one of those will be cool to you. :slightly_smiling_face:

Sound is not working while minimized

Comment
18 days ago - WotC_Lexie on Forums - Thread - Direct

We're aware of this and working on a fix! :slightly_smiling_face:

his drop comes with four physical MTG copies of Thalia, Guardian of Thraben, each with a different piece of art and flavor text highlighting her story. It also comes with an MTGA code for each piece of art as a card style... Because Thalia is going to be available in game with Historic Anthology II! Oh, and a Thalia card sleeve as well.

You can purchase this bundle at secretlair.wizards.com.

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