If anyone is having performance issues, PLEASE let us know via the support link. Provide game logs, specifics on when performance issues start happening, etc. Be as specific as you can.
Data helps us figure out what and where the issue is (if it’s on our end). We can’t look into it without data.
@WotC_Lexie:If anyone is having performance issues, PLEASE let us know via the support link. Provide game logs, specifics on when performance issues start happening, etc. Be as specific as you can.I'll sell you a bundle of crash logs for $50, if you're interested. :P
Data helps us figure out what and where the issue is (if it’s on our end). We can’t look into it without data.
Sorry, take it or leave it, there's no other options.
I guess you'll just have to figure out your bugs on your own. :(
Performance issues can be a result of many, MANY things. Unfortunately that makes it very hard for us to reproduce and tackle. For example, one person on our forums had their performance issues fixed when they bought a new ethernet cable haha.
If you don't want to help us, that's fine, but it's a little hard for us to help you if you don't provide data. :confused:
@WotC_Lexie:If anyone is having performance issues, PLEASE let us know via the support link. Provide game logs, specifics on when performance issues start happening, etc. Be as specific as you can.Can't make any logs if I can never get into the game.
Data helps us figure out what and where the issue is (if it’s on our end). We can’t look into it without data.
It keeps going UNRESPONSIVE then asks me to RECONNECT.
And that is something you should let our support team know about! They can try to see what is wrong, help you troubleshoot, and pass along the issue to the devs if it is something that they need to know about.
@WotC_Lexie:
@Dice_Hazard#00296:You're being very positive and doing your job to your utmost best so It's hard for me to be snide.@WotC_Lexie:Performance issues can be a result of many, MANY things. Unfortunately that makes it very hard for us to reproduce and tackle. For example, one person on our forums had their performance issues fixed when they bought a new ethernet cable haha.If anyone is having performance issues, PLEASE let us know via the support link. Provide game logs, specifics on when performance issues start happening, etc. Be as specific as you can.I'll sell you a bundle of crash logs for $50, if you're interested. :P
Data helps us figure out what and where the issue is (if it’s on our end). We can’t look into it without data.
Sorry, take it or leave it, there's no other options.
I guess you'll just have to figure out your bugs on your own. :(
If you don't want to help us, that's fine, but it's a little hard for us to help you if you don't provide data. :confused:
I was just making a playful jab at the latest MTGA news that broke my heart. Sadly, I'm one of the people who's able to log into the game just fine, but my soul is so utterly crushed by the news of the coming changes I can't even bring myself to play.
I think the game being a buggy mess is a bittersweet comfort at this point, I don't really care anymore, all my long-term plans for playing this game have been utterly anihilated.
You might aswell keep the bugs, it prevents people from finding out all the horrible changes on the horizon for this game.
Then you should submit that via the feedback link at the top of this page. :information_desk_person:
[[58194,users]]:
And that is something you should let our support team know about! They can try to see what is wrong, help you troubleshoot, and pass along the issue to the devs if it is something that they need to know about.I told them... Hours ago. They told me to reinstall. And closed the ticket.
I reinstalled. The problem remains. So, that was a whole big waste of time.
And, yes. I've already let them know just how useful their suggestion was.
The fact remains. The game was playable. You patched the game. Now, it's unplayable.
Then reply to the email and let them know (nicely) that you're still having issues. They can look into it further and possibly escalate the problem. Don't be mean to the support team, it isn't their fault that a suggestion didn't work. :slightly_smiling_face:
There's a new sound loop. If you take close to full time during sideboard, the roping sound will start playing and doesn't go away when you click done. You'll have to finish the match and then restart the client to fix it.
Another bug: sometimes, some cards show a smaller font card name.
Experiencing performance drops more often as well, which also only get fixed by restarting the client.
Hopefully a small patch will fix these things soon.
Report these via our support link, please! (or these bugs may have been already reported there)
@napoearth#61898:
@napoearth#61898:Right now I just attacked with lethal on my final win for the Brawl event and the game ran MY rope down and is just sitting there with an orange haze.
I don't know if the game is lagging, my opponent went AFK or I disconnected. Thanks a lot.
It's just sitting at the end of the first rope and no doing anything else. I wish this game would have a way to tell if I am the one that disconnected or what just happened.
I can interact on my side fine, but my guys refuse to finish the attack.
I just tried to send a report and after typing everything and adding the log and a screenshot, the site won't let me log in. I click the link and it gives me a pop up that is nothing but a black screen.
Nice job.
My internet browser has been doing that lately (I have to close out of all browser windows for things to go back to normal). That doesn't sound like an "us" problem but I'll see if I can reproduce it? No need to be rude. :information_desk_person_tone1:
I too have experienced nothing but increased lag with each new set.
When I first started playing MTGA it was pretty smooth but now it is extreme lag all of the time. This is not my PC or internet connection, it is your game. Stop being so cheap and fix the issues WoTC.
Again, performance issues are VERY hard to pinpoint/reproduce. Please report them so we can look into it and be as specific as you can. Saying "my performance is worse, fix the issues" doesn't tell us anything.
@WotC_Lexie:@MIRBABOP#38245:Yes, but the fact that the lag seems to increase with each new addition should give you all a heads up that your server is too bogged down with crap and should give you an idea of what to look for.I too have experienced nothing but increased lag with each new set.Again, performance issues are VERY hard to pinpoint/reproduce. Please report them so we can look into it and be as specific as you can. Saying "my performance is worse, fix the issues" doesn't tell us anything.
When I first started playing MTGA it was pretty smooth but now it is extreme lag all of the time. This is not my PC or internet connection, it is your game. Stop being so cheap and fix the issues WoTC.
Listen to the players, read between the lines and the answer will come.
Ignore the obvious and the issues will increase.
Unfortunately "new update, more problems" doesn't tell us much and performance issues are hard to reproduce. A problem you are having may not happen for someone else. For example, I have had zero performance issues playing on my work computer and custom PC at home (which admittedly needs major hardware upgrades haha).
We are listening to the players, but it could be anything from new card interactions to your personal computer hardware/settings/programs running in the background to your internet connection to who knows what. Game logs and specific instances are what help us figure these things out... So you have to let us know via the support page. The more data that we have to tackle a problem, the better!
@WotC_Lexie:
@napoearth#61898:
@napoearth#61898:My internet browser has been doing that lately (I have to close out of all browser windows for things to go back to normal). That doesn't sound like an "us" problem but I'll see if I can reproduce it? No need to be rude. :information_desk_person_tone1:
@napoearth#61898:Right now I just attacked with lethal on my final win for the Brawl event and the game ran MY rope down and is just sitting there with an orange haze.
I don't know if the game is lagging, my opponent went AFK or I disconnected. Thanks a lot.
It's just sitting at the end of the first rope and no doing anything else. I wish this game would have a way to tell if I am the one that disconnected or what just happened.
I can interact on my side fine, but my guys refuse to finish the attack.
I just tried to send a report and after typing everything and adding the log and a screenshot, the site won't let me log in. I click the link and it gives me a pop up that is nothing but a black screen.
Nice job.
Same problem, tried Firefox and Edge.
I'm not able to reproduce this but I'll see if anyone else in office can. Perhaps it has something to do with how your security program handles popups?
I would have the devs check the 900 series GeForce cards, i.e. 980Ti. There's a leak of some sort, in that the player avatars (as you're matched) start to stutter. You can also see this in the transitions for deck building.
This is remedied by a restart of the client.
There was a late-August driver update from nVidia which I applied, but no change.
I'm specific about the GPU reference because some folks don't have the issue, even with lower end rigs. They may have a 20x series card.
Very interesting! I was running a 970 with no performance issues, but I may be an outlier. I'll bring it up to the devs. Thanks for the suggestion!
These problems can be seen every day at any MTG-Youtuber: jerking, hanging when laying cards, various disconnections, problems to select the blocker, etc., etc., etc. Many of these youtubers also complain openly in their videos about these bugs and the generally bad performance of the game.
These people earn some of their livelihood with these videos. They will all have bad hardware and a bad Internet connection?
I don`t think so.
But it is, as it always is, the customer / player is to blame.
In no way did I blame the player. I am saying that said player needs to submit a detailed bug report so we can try to see what is happening. Unfortunately just stating “your game is lagging you need to fix it” doesn’t help us actually diagnose the problem/possibly fix it.
We are currently investigating and working on the performance issues. To help us figure out what is exactly happening we need players to submit the type of performance issue they're experiencing (generally low FPS, unexplained dips, etc) and their system specs and driver versions. The best place to send us that information is here, https://feedback.wizards.com/forums/918667-mtg-arena-bugs
Performance issues are tricky when we get a mix of feedback saying it either got better or worse, but we're not given any context on the types of PCs being used or what the exact issues are.
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