[2019] levelup and playm20 no rewards.

So if your codes or purchases redeem successfully, and you don’t get your items right away, don’t panic. It’s probably a delay due to the game being slammed with the same request. Things bottleneck.


After a while feel free to submit a ticket to support. If you submitted a ticket with support and don’t get a response right away, understand that submitting a ticket puts you into a queue. They answer by order received and they are SLAMMED with tickets right now. Our team is only so big and they’re going through things as fast as they can. If you’re trying to talk to customer support at a store you still have to wait in line when they’re busy! Same concept... Except for their line has wayyyyyy more people and they all showed up at once haha.


PLEASE do not send more than one ticket. PLEASE do not harass them. PLEASE do not go on an insulting spree. Wait your turn like everyone else and pay attention to your inbox for them to reply. If you don’t get a response in a couple of days, reply to the original email. If you do get a response from the system asking if your problem was resolved, and it hasn’t been, respond to that email. Make sure to check your spam folder. DO NOT MAKE ANOTHER TICKET JUST BECAUSE YOU DID NOT GET AN IMMEDIATE RESPONSE.


Thank you for coming to my ted talk and please say something nice to someone, today.

@Naccarat:

@WotC_Lexie:

Thank you for coming to my ted talk and please say something nice to someone, today.

Damn the community is so negative you actually have to request nice words. I wonder how many crybabies are whining and insulting the customer support and spamming tickets right now.
It must be tough. You are all doing a good job

No, my community is typically an absolute joy. Everything is sunshine, memes, and constructive feedback 99.99% of the time. I was asking for nice words because it selfishly brights MY day to know that some niceness out in the world. :slightly_smiling_face:

(And no, I didn't mean this sarcastically. The MTG Arena community is a super positive and helpful community.)