about 5 years ago - WotC_Lexie - Direct link

Hey all! We are DEFINITELY working on fixing this issue, and improving performance is absolutely our priority. Unfortunately fixing any bug isn't easy or instant. Please continue reporting this issue with details logs on our bug forum as that is how we gather information to tackle it.

about 5 years ago - WotC_Lexie - Direct link

@CommiePuddin:

@Harpo86:


@WotC_Lexie:

Hey all! We are DEFINITELY working on fixing this issue, and improving performance is absolutely our priority. Unfortunately fixing any bug isn't easy or instant. Please continue reporting this issue with details logs on our bug forum as that is how we gather information to tackle it.
We could of done with this update weeks ago, keep us in the loop
Why would you ever think they're not working on improving the game?

THIS. Just because there isn't a immediate solution doesn't mean that we aren't working on it. We look into pretty much every bug that is reported to us. Performance issues are extra tricky because there are so many variables (even when a lot of people report it). When people provide us with as much data as they can around an issue that helps us greatly. This includes but is not limited to:

-Wizards account email

-DxDiag report

-Log File (found in /mtga/mtga_data/logs/logs/)

-Time of incident

about 5 years ago - WotC_Lexie - Direct link

Psssst... Game updated today! Please let me know if you run into that pesky Unity crash again. :smile: