Original Post — Direct link
about 3 years ago - /u/WotC_Jay - Direct link

We've been looking into reports of this - so far every case (including this one) has been a visual issue. Delays on the back end lead to the rank message not being processed quickly enough to display on the victory/defeat screen (which causes it to play an incorrect result), but the proper rank changes are applied on the back end. This can take some time, but will eventually correct itself.

We're continuing to look into what's causing the delays, but your actual rank will change properly.

about 3 years ago - /u/WotC_Jay - Direct link

Originally posted by Polan27

Not buying it, especially when the bug always has you going down 2 spots.

If it were a delay, I would randomly go up 2 spots some of the time, but no. It's always going down after a win.

There is never a "delay" in which I gain 2 spots.

Also it is not visual. I've stayed in that same rank since I last played. No updated rank, even days later after this same exact win.

Thanks for the report. We're continuing to look into this to see if there is any non-visual impact.