[2019] When Will My Gems Arrive?

@TheBumTickler#56722:

Yesterday during the server issues I was on of the initial people to use the DNS work around to get into the game before the warnings of gem purchasing issues started popping up. While I was logged in I purchased 100 dollars worth of gems, which never were credited to my account. I reached out to customer support and they said the gems would be returned or I would be refunded when the figure it out, but I havent recieved any information since and I have been unable to find anything on the forums or the MTGA twitter. Im not looking to complain just looking for a possible timeline or additional info if its possible. [[58194,users]] please bless my post with an answer.

Then they haven't figured it out yet or started returning items. As you can imagine they have MANY tickets to go through and are working on it. Have patience, please. :slightly_smiling_face: