about 2 months ago - WotC_Lexie - Direct link

@FatalRoundHouse:

I did not get a pack from the purchase I made from the deals section in the store or from the mastery pass. I know there’s a bug section to report but I can’t figure out how to use it. There have been so many bugs in the past where I tried to spend time reporting them and I just gave up.

Submit a ticket with our support team! They'll be able to check your account. Link is at the top of the page.

about 2 months ago - WotC_Lexie - Direct link

@Beldin_13:

Same thing happened to me with 3 packs. Black screen, so I re-load. Back in, and no packs.
Still waiting on a reply / resolution.

Tickets are answered in the order they're received, and as you can imagine there are quite a few tickets to go through right now. It may take a bit for them to respond. Thank you for your patience!