[2019] Anyone else being ignored by customer support?

So customer support answers tickets in the order they are received, so yes, it does take a bit for them to get back to people sometimes. Submitting multiple tickets does not speed up the process (it does the opposite). If your ticket is not answered within a week, please reply to the initial email saying "Hey, I'd love an update on this!" I believe the email you receive says that.

DM me your initial ticket number, and I'll ask support to look into it.