[2019] Umm... hello mastery pass rewards

I am forwarding this on to the right people!

Please note: When you contact support, they answer tickets in the order they receive them. It often takes them a bit to get to your ticket. Please do not submit multiple.

@Aicone#37120:

@WotC_Lexie:

I am forwarding this on to the right people!


Please note: When you contact support, they answer tickets in the order they receive them. It often takes them a bit to get to your ticket. Please do not submit multiple.

What's the point of submitting multiples when they won't respond to the first?

I mean, they will respond to the first, so submitting multiple tickets because no one has responded yet doesn't help anything.

@Versian:

@waf#24405:

In my case they have already responded and they gave me a wildcard.

How did you submit a ticket? Like, what were the exact steps?


Also, how long did it take for them to respond?

Hit the support button on the top of the page and it will walk you through the steps (which are different depending on the problem you're experiencing). Sometimes it takes a day, sometimes it takes five. If it takes more than a week, reply to your original email that you receive to follow up.

@Pejman#10162:

@WotC_Lexie:

@Versian:

@waf#24405:

In my case they have already responded and they gave me a wildcard.

How did you submit a ticket? Like, what were the exact steps?


Also, how long did it take for them to respond?

Hit the support button on the top of the page and it will walk you through the steps (which are different depending on the problem you're experiencing). Sometimes it takes a day, sometimes it takes five. If it takes more than a week, reply to your original email that you receive to follow up.

i'm really not a fan of the new bug report system with "ideas" and stuff, also feels like these reports are never checked (like i reported an issue with charming prince (a Big game winning/losing issue) and have no way to see if it has been addressed or even acknowledged )

If you post there, someone sees it, and passes it along to the right person. They are definitely checked regularly and taken seriously.