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Play New World
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| 0s | [Music] |
|---|---|
| 1s | [Applause] |
| 6s | hello everybody and welcome to I on a |
| 8s | tum a new type of video here on the |
| 10s | channel where we talk about everything |
| 12s | you have to look forward to this month |
| 14s | and new world today we're going to talk |
| 16s | about what's coming to the game in April |
| 18s | what's coming here to the video channel |
| 21s | as well in April and we're going to put |
| 23s | game director Scott laying in the hot |
| 25s | seat to talk about your |
| 27s | feedback so you may be wondering who's |
| 29s | this on my screen you know me better as |
| 32s | Lydia in Discord but I'm Leela your new |
| 34s | world Community manager and I'm really |
| 37s | excited to be stepping in front of the |
| 39s | camera today whereas most of my work is |
| 41s | behind the scenes a little bit about me |
| 44s | I've joined the team recently and I've |
| 46s | been really enjoying playing the game my |
| 48s | main play style is to use fir staff and |
| 51s | Ice Gauntlet which I know might be a |
| 54s | little op but that's enough about me |
| 57s | let's talk about what's happening in |
| 58s | game so let's get started started what |
| 61s | do we have to look forward to in game in |
| 62s | April the first thing is actually |
| 64s | tomorrow April 2nd with the season 5 |
| 67s | season of the Guardian update coming to |
| 69s | the game we know it's been a bit delayed |
| 72s | and we thank you for waiting patiently |
| 74s | we're really excited to finally bring |
| 76s | this update to the game now let me |
| 78s | refresh your memory about everything |
| 80s | that's coming in this update first we |
| 83s | have the winter Rune Forge seasonal |
| 84s | trial this is a trial for 10 players I'm |
| 87s | really looking forward to playing it |
| 89s | myself in addition addition to that we |
| 91s | have cooking updates that we've talked |
| 92s | about here on the channel eight |
| 95s | artifacts which I'm really looking |
| 97s | forward to getting for |
| 98s | myself we have native controller support |
| 101s | which I know some of our players in |
| 102s | Discord have been looking forward to as |
| 104s | well in addition to that we have mounts |
| 106s | being able to be used in |
| 108s | opr as well as the thing I'm most |
| 111s | looking forward to the final addition of |
| 114s | the main story Quest update I'm really |
| 117s | looking forward to taking a brand new |
| 118s | character all the way through this new |
| 120s | main story Quest next up we have the |
| 123s | spring tide Bloom event returning to the |
| 125s | game between April 17th and 30th to |
| 129s | participate in the event you can visit |
| 131s | various centerpieces and party bags |
| 133s | throughout the settlements in the game |
| 135s | and you can earn lots of different types |
| 136s | of rewards like dyes event food event |
| 140s | currency to spend for more rewards |
| 143s | diamond gypsum and 700 gear score |
| 147s | patterns I'm really looking forward to |
| 149s | getting the new pop dance emote just to |
| 152s | spoil it a little bit it goes like |
| 155s | this and coming to the channel for |
| 157s | forged in aternum this month we're |
| 159s | cooking up something really fun for next |
| 162s | week on April 8th we're going to be |
| 164s | answering all of your cooking questions |
| 166s | about the trade skill update as well as |
| 168s | finding out who is atum's next cooking |
| 171s | star in addition to that this month we |
| 174s | have balance of power coming to the |
| 175s | channel to talk a little bit about |
| 177s | weapon balance as well as an economy |
| 179s | update so look forward to those so one |
| 182s | of the things I do as your community |
| 184s | manager is read your comments feedback |
| 186s | and concerns about the game every day |
| 189s | this is in our Discord channels Reddit X |
| 192s | and everywhere you might talk about new |
| 193s | worlds in those places I see a lot of |
| 196s | hot topics come up so what I want to do |
| 198s | today is put game director Scott Lane in |
| 201s | the hot seat to answer that feedback and |
| 204s | talk about your concerns for the game so |
| 206s | let's dive in hi everybody and welcome |
| 209s | to the hot seat I'm here with Scott Lane |
| 211s | game director to talk about all of your |
| 214s | top feedback and |
| 215s | concerns okay one things that I see a |
| 218s | lot in our player community spaces like |
| 220s | Discord and Reddit is talking about |
| 222s | having to wait till June to hear more |
| 225s | about what's coming for the future of |
| 226s | the game can you give us a little more |
| 228s | insight into the reason why we have to |
| 230s | wait it can but first I want to say |
| 233s | thank you for like taking the time to |
| 234s | talk with me it's really fun and I'm |
| 236s | excited to get to know you better and to |
| 237s | have just a tighter tie in with the |
| 239s | community team MH so why is June |
| 241s | important a few reasons one it allows us |
| 244s | to create a moment because we are |
| 246s | planning to announce something pretty |
| 247s | big that's going to impact a lot of the |
| 249s | players both old and new um but also |
| 253s | there's this thing called Summer game |
| 254s | Fest that happens in June and it's a |
| 256s | place that we can hit a broad audience |
| 257s | with the announcement allows us to have |
| 259s | a little more impact and it just makes |
| 261s | most sense from the game side to do it |
| 263s | that way um I did want to comment |
| 265s | because uh when I talked about this last |
| 267s | time |
| 268s | June it people interpreted that it was |
| 272s | being pushed down on me or the game team |
| 275s | to do june this was a group decision |
| 276s | like we all thought June was the best |
| 278s | for the game so this was like when I say |
| 280s | it kills me that I can't talk about |
| 282s | stuff it's not that I'm being told not |
| 283s | to it's that it makes the most sense not |
| 285s | to for the game right now so we just |
| 288s | understand being impatient I'm a very |
| 290s | impatient person myself so yeah it's |
| 292s | really hard like and I just like I'm |
| 293s | really excited about all this stuff and |
| 295s | I'd love to share it and I am fully |
| 297s | aware people are sick of hearing that so |
| 299s | I'm not going to say that stuff |
| 301s | okay okay so next up one of the other |
| 304s | topics I see players talk about a lot is |
| 306s | player server populations so they're |
| 309s | being reduced we have merged some |
| 311s | servers but players are concerned about |
| 313s | overall population in the game what can |
| 315s | we say about that and what are our plans |
| 317s | to improve I think you know it's a fair |
| 320s | thing to be concerned about like like |
| 321s | pops are coming down and and it's you |
| 324s | it's we haven't been as communicative as |
| 327s | we have and that's going to make players |
| 329s | you know be a little less interested in |
| 330s | what's going on what we're what we're |
| 332s | banking on is that what we come out with |
| 335s | June and then some of the stuff that |
| 336s | comes out later this year is impactful |
| 339s | enough that like excites the players and |
| 340s | brings some back and brings in a lot of |
| 342s | new players yeah so I understand the |
| 345s | concerns I share the concerns and I'm |
| 347s | I'm a player so I'm in those worlds um |
| 350s | and you can you can feel it um also |
| 353s | worth noting when people say there's |
| 354s | only x amount of players playing mhm |
| 357s | they're kind of attributing the amount |
| 358s | of people playing in one moment to how |
| 360s | many you're playing in an entire day or |
| 362s | an entire week or an entire month and I |
| 363s | don't think that's a fair attribution |
| 365s | right but I think it is fair to say that |
| 366s | the numbers have been going down and |
| 368s | like again pretty confident that what |
| 370s | we're going to be talking about in June |
| 372s | and later the stuff later this year is |
| 373s | going to turn that around another thing |
| 375s | that comes up often is that our |
| 376s | responses about PVE versus PVP in the |
| 380s | game is that we often say more players |
| 382s | participate in PVE in the game than PVP |
| 386s | so despite that being the fact um a lot |
| 389s | of our PVP players are our most |
| 391s | dedicated players they they play a lot |
| 394s | of hours they care a lot about the game |
| 395s | they talk a lot to us so how do we sort |
| 399s | of prioritize their needs even as a |
| 401s | smaller portion of the population no |
| 404s | matter what we say it's never going to |
| 405s | be enough and I agree with that as a |
| 407s | player because they're always going to |
| 408s | want more and more I I think you know I |
| 410s | I've touched on this a huge part of the |
| 412s | announcement is going to be a new PVP |
| 414s | thing can't really say what it is but I |
| 417s | think we've also demonstrated you know |
| 419s | with the cross World stuff we've been |
| 421s | doing for PVP modes of stuff that's |
| 422s | coming with uh Arenas that we care |
| 425s | deeply about PVP the influence races |
| 427s | we're supporting it um but in truth |
| 430s | there's you know it's five to one |
| 431s | players that focus on PVE versus PVP and |
| 434s | so we have to have a majority of our |
| 437s | investment investment there but we still |
| 441s | care deeply about PVP and I think PVP |
| 443s | has a lot of the legs that keep that are |
| 445s | back there and the players that are |
| 446s | really passionate about the game yeah |
| 447s | definitely I see that a lot is that our |
| 449s | PVP players are really knowledgeable off |
| 452s | the game are really passionate they |
| 453s | participate a lot and I'm really glad to |
| 455s | have them in our communities so |
| 457s | definitely I hope they they do have |
| 458s | something to look forward to when we can |
| 460s | talk they absolutely do so yeah and it's |
| 463s | worth noting that you know when when you |
| 465s | go through the feedback from the PVP |
| 467s | players it's really good it's really in |
| 469s | depth very hard to find alignment uh and |
| 472s | you see that internally so we don't want |
| 475s | to just go oh someone wants this or |
| 476s | someone wants this we're trying to |
| 477s | really understand what changes we need |
| 479s | to make that's why like when influencers |
| 481s | races came out we we put a lot of |
| 483s | thought and time behind it before we |
| 484s | rolled it out to make sure that it had |
| 486s | the best chance of success MH and sort |
| 488s | of going off that discussion one thing |
| 490s | that comes up a lot as the biggest |
| 492s | request I would say from our PVP players |
| 495s | is about an oppr map is can you say |
| 498s | anything about how we decide whether or |
| 500s | not to prioritize that sort of feature |
| 503s | request |
| 504s | so this is probably not going to make |
| 507s | everyone happy but I don't think people |
| 509s | just want to opr map I think people say |
| 511s | I want an opr map but I think they want |
| 513s | another mode and I think they want a lot |
| 514s | more than a map and it's really easy to |
| 516s | condense a request Oh no just give me a |
| 518s | map if we just gave them a map I don't |
| 520s | think that would satiate what they're |
| 522s | really looking for that's it's not going |
| 524s | to hit the need right I would rather try |
| 527s | to figure out like what's really going |
| 528s | to satisfy them and you know what |
| 530s | sometimes that takes longer yeah but |
| 531s | it's worth it because you know I could |
| 533s | put a little bandaids on things and |
| 534s | that's not going to work long term for |
| 536s | the players they want in my opinion uh |
| 539s | when I dig deep in the players I talk to |
| 542s | they want they don't want us to |
| 543s | rearrange the map they want a different |
| 545s | mode M and I think that's just something |
| 548s | that I see a lot as a community manager |
| 550s | when players are giving feedback I think |
| 552s | it's really helpful and and important to |
| 554s | really talk about like the problem that |
| 557s | you want to solve or like what's the |
| 559s | what are you actually feeling about the |
| 561s | game or the problem rather than |
| 563s | specifically focusing on one solution |
| 566s | cuz that's certainly one solution but |
| 567s | it's not the only solution right to to |
| 570s | giving our PV players all the PVP |
| 572s | players asking for a new opr map maybe |
| 574s | 10 or maybe even 20% of them really do |
| 576s | just want to rearrange map but I don't |
| 579s | think that's going to you may want that |
| 581s | but then when you start playing I don't |
| 583s | think that's going to give it the legs |
| 584s | that that they're hoping for I think |
| 585s | what they want is like I said I think |
| 587s | they want they want you to change |
| 589s | gameplay somehow make it interesting in |
| 591s | a different way MH yeah so the next |
| 594s | thing I wanted to talk about is how we |
| 595s | consider player feedback in our |
| 597s | decision- making so what do we do |
| 599s | whenever um feedback seems to go against |
| 602s | popular opinion or our development plans |
| 605s | let's start with the popular opinion |
| 607s | because it's a |
| 608s | real it's a real tricky part of it |
| 610s | because when you look at one place for |
| 613s | your |
| 613s | feedback it seems like that's popular |
| 616s | opinion you have to realize that is you |
| 618s | know 1% of the overall player base and |
| 621s | even smaller of the potential player |
| 623s | base so while it sounds really loud if |
| 626s | you just follow that signal every single |
| 629s | time you're going to make a game for a |
| 631s | very specific group of people and it's |
| 633s | going to be a smaller audience that is |
| 634s | going to be you know able to keep you |
| 636s | allow you to support the game now don't |
| 639s | mix that up with it's not important |
| 640s | because those folks are really important |
| 643s | to us we just can't like follow |
| 645s | everything they're asking for so we need |
| 647s | to understand you know as from there it |
| 651s | becomes goes back to the last one which |
| 653s | is why do they want this what are the |
| 655s | goals they're looking for how can we |
| 657s | achieve those how can we fit those in |
| 659s | with other things we're doing and we |
| 661s | start to look at it's a simple Roi |
| 663s | return on investment how much can we |
| 666s | invest here versus here uh are we you |
| 669s | know we we segment all the players so |
| 671s | we're tracking okay we've taken care of |
| 673s | this group we've taken care of this |
| 674s | group we've taken care of this group and |
| 676s | we try to circle around and uh you know |
| 680s | as every place I've ever worked we don't |
| 681s | you know we have finite resources we |
| 683s | don't have infinite resources so you've |
| 685s | got to you've got to like look at all of |
| 687s | that you've got to you know talk to the |
| 689s | players not just the ones in one area |
| 691s | but in other areas um I think Scott |
| 694s | mentioned this in the last Q&A Scott our |
| 696s | engineer we do a lot of lapsed player |
| 698s | surveys and we get a lot of really good |
| 701s | directional d uh guidance on that and |
| 703s | understanding we all play the game much |
| 706s | to the surprise of some of the people |
| 709s | why we play a lot of we play the game a |
| 710s | whole lot um and we use all of that |
| 714s | together to try to you know do what we |
| 716s | think is best for the game we also have |
| 718s | some insight that the player don't have |
| 720s | right on longer term plans and the |
| 722s | reasons you know things that are coming |
| 724s | in the future so we look at features |
| 726s | that are going to from a vision stampo |
| 728s | fit in to our longer term goals and |
| 730s | where we're taking things hope that I |
| 732s | mean it's a it's a super complex answer |
| 734s | and it's like unfortunately I probably |
| 737s | left out half of it because it's it's |
| 739s | just there's so much that goes into the |
| 740s | decision- making you know it's it's and |
| 743s | there's a lot of people involved yeah |
| 745s | one thing I like to say to players is |
| 747s | that feedback is important but it's |
| 748s | really one piece of bigger puzzle so |
| 751s | whether it be resources overall all |
| 754s | goals for the game different aspects so |
| 757s | it it's definitely important but it is a |
| 759s | piece of a bigger picture so I think |
| 760s | it's important to keep that in mind yeah |
| 762s | no for sure |
| 764s | uh it all matters and it all kind of |
| 768s | goes into your brain and helps form the |
| 770s | opinion but at the end of the day I have |
| 771s | to make decisions that I think are you |
| 775s | know best for the entire audience right |
| 778s | okay so my last question |
| 780s | um is there anything you wish players |
| 782s | better understood about your |
| 785s | job about my job no but I think um |
| 789s | sometimes when we do the these q&as and |
| 791s | talk um things get like misrepresented |
| 795s | uh for instance in the last one I was |
| 798s | really sad because we you know at some |
| 800s | point I think one of the questions was |
| 802s | something along the lines of um you are |
| 804s | you all fully dedicated to this and I'm |
| 805s | like we sure are the dev team really is |
| 808s | and people took that to mean Amazon |
| 810s | greater wasn't or Mark like I'm being |
| 812s | and that's just couldn't be more from |
| 813s | the truth if Amazon wasn't totally like |
| 816s | they are so behind us and like I'm so |
| 818s | fortunate with where we are I think when |
| 820s | I when I qualify things like the dev |
| 822s | team it's because I don't want to speak |
| 823s | for players right right I want to make |
| 825s | sure that the perspective is from like I |
| 828s | don't know what everyone's thinking I |
| 829s | only have evidence of what I think and |
| 831s | what the people above me think um and as |
| 833s | a player I know what I think but I want |
| 835s | to make sure that when we're talking |
| 837s | about this stuff it's like there's no |
| 840s | conspiracy theory or anything we all |
| 841s | want this to be successful definely and |
| 843s | how we get there you know we may not |
| 845s | align on uh with the players especially |
| 847s | like like right now some of the more |
| 849s | vocal groups but I I think the direction |
| 851s | we're going I'm really confident in it |
| 853s | I'm excited about it and I again I just |
| 855s | can't wait to share it um and I think |
| 857s | the last question answered more about |
| 858s | you know how we make decisions is about |
| 860s | the job |
| 861s | but I just I guess if I was saying |
| 863s | something to the players like we want |
| 865s | this to be successful for as long as |
| 867s | possible I love this game when I'm not |
| 870s | working which is a lot of hours I'm |
| 871s | usually at home in World playing and I |
| 874s | can tell you that a lot of people on our |
| 876s | team are like that it's it's exciting we |
| 878s | we love a tum like it's something we |
| 880s | like we really believe in yeah thank you |
| 882s | so much for being here in the hot seat I |
| 884s | hope I didn't drown you with too many |
| 886s | questions I am so first off you're |
| 888s | welcome but I'm I'm really excited for |
| 890s | your new show I think you're going to be |
| 891s | swimming in compliments and you're going |
| 892s | to make a massive Splash with the |
| 894s | players it's it's it's awesome the one |
| 896s | thing I really hope though is that you |
| 897s | talk to other people on the team because |
| 899s | you don't want to dive in with me |
| 901s | anymore I think like seeing more faces |
| 903s | will help this group a lot and with that |
| 906s | I hope this keeps your hopes for the |
| 907s | game afloat and that brings us to our |
| 910s | community question as your community |
| 912s | manager I want to know have you ever |
| 914s | taken part in an in-game event run by a |
| 917s | player if you have I want to hear all |
| 919s | about it in the comments if you like |
| 922s | these videos and you want to see more ey |
| 923s | on a tum and hot seats please like And |
| 926s | subscribe to the channel and with that |
| 928s | I'll see you in a turn |
| 931s | [Music] |
| 932s | [Applause] |
| 932s | [Music] |
| 942s | them |