[2021] So this game have around 400k players online and only 1 community manager work today?

Actually, generally there are at least three of us plus a whole moderation team and a large support team.

That is not to mention that veritable army of QA and Dev folks who lurk on the forums and track reports of issues and exploits.

You can see our activity on the Dev Tracker, but it is worth noting that we also are working in the Amazon Games Discord as well as working to get you all information about your burning issues.