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| 0s | people are complaining about lack of |
|---|---|
| 2s | content but you've excluded 90% of the |
| 4s | game are you happy with the state of |
| 6s | wars and are you planning to add |
| 8s | Gathering tool artifact love that |
| 10s | question and W I saw it it sparked a few |
| 12s | discussions today that we |
| 14s | [Applause] |
| 18s | had hey everybody Welcome to the April |
| 21s | uh Dev Q&A for new world I'm here with |
| 24s | Scott and look who's back da V we're all |
| 26s | super thrilled to have you back thanks |
| 28s | glad to be back it's awesome um before |
| 31s | we get started with the questions |
| 32s | there's a little bit of a update I want |
| 34s | to give so I know we generally do these |
| 36s | forun TMS every Monday and we have for a |
| 39s | while and we've made that commitment |
| 41s | we're going to make a change um we |
| 43s | realize that because of this big |
| 45s | announcement we've talked about in June |
| 46s | that we're not in a position to answer a |
| 49s | majority of the questions coming in and |
| 51s | that's creating creating some |
| 53s | frustration and tension and we don't |
| 55s | want to really want to do that so we're |
| 57s | going to just cut back on them we're |
| 58s | still going to do an eye on a tournament |
| 60s | and then we're going to do another Dev |
| 61s | update and then uh after |
| 64s | that I'm not sure when the next Q&A is |
| 67s | beyond that after our June announcement |
| 69s | we will do a a long Q&A and try to |
| 72s | address as many questions as we can |
| 74s | after that announcement to make sure you |
| 75s | all understand everything really |
| 77s | clearly and with that though let's uh |
| 80s | let's dive into the questions um how |
| 83s | come reported bugs and feedback in the |
| 85s | PTR still make it to live uh I can take |
| 88s | that one um so so the feedback that we |
| 92s | get from players in PTR is super |
| 93s | valuable um I know that there's |
| 95s | frustration because we can't fix |
| 96s | everything that comes up um we have |
| 99s | other bugs and a you know a big backlog |
| 101s | of things that we're working on uh to |
| 103s | fix as well so any new uh items that |
| 107s | that come in have to get tagged and |
| 108s | prioritized against everything else and |
| 110s | so we usually just don't have enough |
| 112s | time to hit everything that uh that |
| 114s | players raise as a concern um we try and |
| 116s | hit the most important things the |
| 117s | gamebreaking things um that we're aware |
| 120s | of but you know there's only so much |
| 121s | time so with a distinct lack of content |
| 124s | to do right now why were the full season |
| 126s | storyline quests removed at the end of |
| 129s | their respective Seasons these should be |
| 131s | reinstated in full to give new players |
| 133s | and alts a chance to play these stories |
| 136s | which are pretty good in the first place |
| 139s | yeah we we considered that when they |
| 140s | were designed they were designed to be |
| 142s | one-off for that season where we wanted |
| 145s | to carry part of the story arc forward |
| 148s | but not the whole thing we thought that |
| 149s | would have been too like burdensome on |
| 151s | new players if it became this big long |
| 154s | drawn out story line where we thought we |
| 156s | were getting the key points and allowing |
| 158s | you to meet the real interesting |
| 159s | characters and have that story work for |
| 162s | you so what about like moving forward in |
| 164s | the future is it going to stay the same |
| 166s | yeah we have no plan to change that in |
| 168s | the future we we like |
| 170s | the we like the level of depth that is |
| 174s | getting you there but we don't want to |
| 175s | like I said we don't want to do we don't |
| 177s | want to make it this huge drawn out |
| 179s | thing for for all the players for alts I |
| 181s | understand how you might want that for |
| 182s | new players it wouldn't be quite as as |
| 184s | fun and I think one thing to add is that |
| 186s | these seasonal narratives are huge |
| 189s | investment right like so moving forward |
| 191s | we're probably going to be doing less |
| 193s | new seasonal narratives yeah we'd rather |
| 196s | focus on other areas that are more |
| 197s | repeatable for players that you can uh |
| 199s | engage in that content over and over as |
| 201s | opposed to you're going to see our |
| 203s | investment is really in the main |
| 204s | storyline as the one-off content and |
| 207s | then repeatable content y for atic |
| 211s | content procedural content uh content |
| 213s | that can be replayed yeah okay so what |
| 217s | options are being explored to make the |
| 219s | competitive endgame PVP experience |
| 221s | better a generic looking skin for |
| 223s | winning a season or placing top three on |
| 225s | the leaderboards in its current state |
| 227s | for days holding a territory feels bad |
| 230s | and isn't really an incentive for |
| 231s | companies to win a season so it isn't |
| 234s | really a goal uh well we have good news |
| 237s | on one front uh as we've talked about we |
| 239s | are working on matchmaking that is |
| 241s | something that will be coming to New |
| 243s | World and when that happens that will |
| 245s | help both the arena and the opr |
| 247s | experience because you'll start playing |
| 249s | against people more of your skill and |
| 251s | that'll get overall more competitive uh |
| 253s | I think for war there's not as much |
| 255s | planned there to make the competitive |
| 257s | scene more uh intense I think you know |
| 260s | it is already pretty intense and I think |
| 262s | just the rewards of owning a territory I |
| 264s | think for now are going to be uh what |
| 266s | we're planning to keep okay there is a |
| 269s | lot of players giving feedback using |
| 272s | Discord PVE feedback channel is Amazon |
| 275s | games taking action is Amazon games |
| 277s | doing in background is Amazon games |
| 279s | ignoring it uh we're definitely not |
| 281s | ignoring it uh so the the Discord |
| 284s | channel is just you know one of the many |
| 285s | ways players have to communicate with |
| 287s | the dev team and we have people uh you |
| 289s | know monitoring those channels when |
| 291s | issues are raised by players you know we |
| 293s | have people investigate them and and |
| 295s | file bugs and and things like that um |
| 298s | you know like I said before it's just we |
| 300s | have so many things that we're trying to |
| 301s | get done that it may it may feel like |
| 304s | we're kind of ignoring something and |
| 306s | that's just because we don't have the |
| 307s | ability to get to it right away I would |
| 309s | just you know pile on a little bit that |
| 313s | uh if your feedback isn't listen to you |
| 317s | know there might be you know you and |
| 319s | three others saying Hey I want this and |
| 321s | five other people saying they want the |
| 323s | opposite and we've got to figure out you |
| 325s | know sometimes no action is better than |
| 327s | action and sometimes we might go the |
| 329s | other way which will be a change that |
| 331s | you don't want and sometimes will go |
| 332s | your way and it's not everything is just |
| 335s | black and white so when we're responding |
| 336s | to these and working on these we're we |
| 338s | start with the ones that are really |
| 339s | clear and are going to have the most |
| 340s | impact that we can get done and then we |
| 342s | start making those harder decisions when |
| 344s | we have more more information and that's |
| 346s | true even like within our own team right |
| 348s | you have you know some people that agree |
| 350s | with with whatever is being proposed and |
| 352s | some people that disagree and you know |
| 354s | it's it's something we have to work |
| 355s | through and everyone thinks everyone |
| 357s | wants what they want right how do you |
| 359s | plan on on regaining the trust of your |
| 361s | community after many contentless delayed |
| 364s | buggy updates how can we expect anything |
| 367s | different after the June |
| 369s | announcement super fair question um you |
| 373s | know I I said this before but the only |
| 375s | way we're going to do it is by putting |
| 378s | out quality releases that that y'all |
| 380s | like um I can tell you that we failed |
| 383s | differently on this last one than the |
| 385s | one before and we won't fail this way |
| 388s | again um but like anything I say is not |
| 392s | going to make you trust us you know it's |
| 394s | going to be when we put interesting |
| 395s | software in your hand that is you know |
| 397s | on time and works um and again I know |
| 401s | I've already said that but I don't |
| 403s | really like that doesn't make it wrong |
| 405s | just means we failed at at the last time |
| 407s | so we've got to we got to succeed at the |
| 409s | next time and if not we'll try to be as |
| 411s | transparent we can as to why it failed |
| 412s | and Scott I know you're going to talk |
| 414s | about that a little bit so we'll just |
| 417s | and we're not just you know sitting on |
| 419s | the current situation right we're |
| 421s | looking at things internally what |
| 422s | processes we can improve like different |
| 424s | things we can change so we're always |
| 426s | trying to do better |
| 428s | yeah I like how the cooking ingredient |
| 430s | tool tip now displays where a set |
| 433s | ingredient can be found in game could we |
| 435s | get that same quality of life feature |
| 437s | for other items in the game as well if |
| 439s | it's not already planned uh yeah this is |
| 442s | something I think we've all enjoyed I |
| 443s | think it's a pattern we like we're |
| 445s | looking at it for other items uh don't |
| 447s | have immediate timelines on it yet but |
| 449s | it's definitely something and we want to |
| 450s | continue doing can you give us some |
| 452s | insight as to what your quality |
| 454s | assurance team and process looks like |
| 456s | please be as detailed as possible it |
| 458s | seems like every patch there are major |
| 460s | issues that should have been caught |
| 462s | before going live like not being able to |
| 464s | read Perks on any item in the entire |
| 466s | game where when season five went live so |
| 468s | people are wondering if it's a process |
| 470s | issue or a resource one okay um so I |
| 474s | can't get super super detailed on kind |
| 477s | of the the team stuff but for that |
| 480s | particular issue um what happened there |
| 483s | was we had a build in hand that we were |
| 486s | ready for season 5 and we had a bug that |
| 488s | we wanted to fix uh that would have |
| 490s | necessitated kick like creating a new |
| 491s | build and retesting and we sort of have |
| 493s | a multi-day uh timeline on that we had |
| 497s | already delayed so we were you know |
| 498s | trying to rush uh so we we tried to do |
| 501s | uh basically two patches um for the One |
| 504s | update and uh that process had issues |
| 508s | with it which caused you know the assets |
| 510s | for Tool tips to not get processed in |
| 512s | the right way uh so like all the kind of |
| 515s | designer facing uh string data was was |
| 518s | what the player saw um overall though |
| 522s | our uh our QA approach is we use a risk |
| 526s | based approach which means that as |
| 529s | developers make changes uh we need to |
| 531s | communicate what those changes are what |
| 533s | the potential impacts could be to the QA |
| 535s | team so that they can test around those |
| 538s | particular changes you know you know |
| 540s | especially with an MMO with how many you |
| 542s | know infinite combinations of player |
| 545s | State you know weapon location game mode |
| 548s | status effects you know whatever right |
| 551s | there's no way to for humans to test |
| 553s | every single thing every single time and |
| 555s | we have multiple builds constantly in |
| 557s | the pipeline right we have the one for |
| 559s | our next major release the one after |
| 561s | that the next you know uh minor update |
| 563s | if we have a hot fix you know so there's |
| 565s | multiple builds in the pipeline at the |
| 567s | same time that need attention so on top |
| 570s | of the you know the human QA stuff we |
| 572s | also uh have automated testing and data |
| 575s | validation tools that are not you know |
| 579s | they don't cover every single thing |
| 580s | either because it takes time to build |
| 582s | those tools when we add new features we |
| 583s | need to add you know the tools in the |
| 585s | validation around those features and |
| 587s | with timelines and priorities and stuff |
| 590s | that doesn't always happen yeah can I |
| 592s | comment real quick |
| 594s | um sometimes our desire to get the |
| 596s | software out gets too high and so one |
| 599s | change that is come from this is when we |
| 600s | are doing even a small change we're |
| 603s | fxing the amount of time QA gets with it |
| 606s | before it goes live and I think that's |
| 608s | going to be an important very important |
| 609s | and we're going to it'll hold us to a |
| 612s | higher standard on do we really need to |
| 614s | fix this thing because it's going to you |
| 615s | know it's going to be several days |
| 616s | before it gets out versus right you know |
| 619s | short period of time and so there's |
| 621s | other internal processes as well um you |
| 624s | know we're we're doing things to improve |
| 626s | the communication between the |
| 628s | development team and the QA team |
| 630s | especially with like our risk-based |
| 632s | approach the I think the main danger |
| 634s | there is like someone makes a change |
| 636s | they don't tell QA it's not written down |
| 638s | somewhere and so it doesn't get tested |
| 640s | and so you know we're we're implementing |
| 643s | processes to try and eliminate that from |
| 647s | from our workflow are you ever planning |
| 649s | on catching up with fixing bugs that |
| 651s | should have never been in the game in |
| 653s | the first place please don't corporate |
| 655s | answer me Scott I will know well I agree |
| 657s | with you I don't think any bug should |
| 658s | have been there in the first place Place |
| 660s | uh but there are bugs and we are |
| 662s | absolutely planning on not only catching |
| 664s | up but catching way up huge effort this |
| 666s | year toward getting our just raising the |
| 669s | quality of the game like we think it's |
| 670s | super important and you know we we want |
| 673s | the quality to be as high as you all do |
| 675s | and one thing I want to add and is that |
| 678s | we're doing a little bit of a different |
| 679s | strategy we're bundling a bunch of these |
| 681s | fixes together and I know that can be a |
| 683s | little frustrating for players CU you're |
| 684s | like you're making fixes let me see them |
| 685s | but we're intentionally putting them all |
| 687s | together because as you fix one thing |
| 689s | and can break another thing and we want |
| 690s | to see this whole thing come together in |
| 693s | a sort of bug-free polished manner uh |
| 696s | and that's going to take a while to get |
| 697s | that all done but that that's a new |
| 698s | strategy we're employing to really hit |
| 700s | that new quality yeah and and we're |
| 702s | devoting the time for it too like in the |
| 704s | past when we've been more focused on |
| 705s | feature development I'd say maybe only |
| 707s | like 20% or so of our time has been on |
| 709s | catching up on bugs and and things like |
| 711s | that um but as of right now like that's |
| 714s | a much much higher percentage like the |
| 716s | whole team's focused on it people are |
| 717s | complaining about lack of content but |
| 719s | you've excluded 90% of the game by |
| 721s | leaving it at 625 when when will this be |
| 724s | updated to 700 gear score uh we agree I |
| 728s | you know there's definitely pieces of |
| 730s | content that we did not get to with the |
| 732s | rise of the angry Earth expansion uh we |
| 734s | are going to be getting to that uh in |
| 736s | the upcoming year uh I think some of the |
| 738s | big ones are the open world trials uh |
| 741s | those three trials I think are a ton of |
| 742s | fun but the rewards just quite frankly |
| 744s | you know aren't very good they suck well |
| 746s | the AR effects are okay yeah but the |
| 748s | overall yeah uh the other one is the |
| 750s | sandworm trial right like this is a cool |
| 753s | huge raid type content uh and the |
| 755s | rewards just aren't up to Snuff uh and |
| 757s | the last one I know is one of your |
| 759s | favorites one you tell us about it no |
| 762s | okay uh some of the ecrs uh for instance |
| 765s | I know Scott is a big fan of the Merk |
| 766s | card ecrs uh they still drop all the 625 |
| 769s | named items and if those got uplevel |
| 772s | it'd give yet another reason to do some |
| 773s | of that content so those are three sort |
| 775s | of big piles of content that will be |
| 777s | uplevel this year uh and the sort of end |
| 780s | game and and provide some cool refreshes |
| 783s | to that |
| 784s | content all right uh when can we expect |
| 787s | another round of Fresh Start I can't |
| 790s | really say when but we think uh we l the |
| 793s | last Fresh Start we thought it was it |
| 794s | went really well so you can expect |
| 796s | another round but I really can't get |
| 797s | into the details on when have the devs |
| 800s | discussed limiting the amount of |
| 802s | territories allowed to be |
| 804s | owned yes we've definitely discussed it |
| 806s | a lot um that's one of those things that |
| 810s | you know the player community has |
| 812s | different opinions on and we have |
| 814s | different opinions on it just internally |
| 815s | within our team um so we're discussing |
| 818s | it we're we're thinking of you know |
| 820s | outside of the box different options and |
| 821s | things like that um Beyond just uh like |
| 825s | a numerical limit um because you know |
| 828s | the discussion right now is whether |
| 829s | that'll actually fix the underlying |
| 831s | issues of of not enough people being |
| 833s | able to participate in that game mode um |
| 837s | and so you know we're thinking about it |
| 839s | no changes to announce right now but |
| 842s | yeah we laugh because we have like two |
| 843s | strong factions internally button heads |
| 845s | on yeah I think we all agree that a |
| 848s | change needs to be made but it's quite |
| 850s | often difficult to when you really start |
| 852s | thinking about all of the edge cases and |
| 854s | things that it affects what the right |
| 855s | change is and we we don't want to make |
| 858s | the wrong change and and it'll probably |
| 860s | end up needing to be a more complex |
| 861s | bigger change at the end of the day and |
| 863s | you know it's just not something we can |
| 865s | get to right now |
| 867s | yeah are you happy with the state of |
| 870s | Wars what does your data say on the |
| 872s | number of players who get to experience |
| 874s | them how do you feel about war loggers |
| 878s | uh so definitely has some ties to the |
| 880s | last question I mean I think overall in |
| 882s | terms of when you get into a war I think |
| 884s | we're you know we're relatively happy |
| 886s | about that experience maybe the meta is |
| 888s | a little bit staler than we want but |
| 890s | like it's a fun intense experience so I |
| 892s | think what this question is really |
| 893s | asking is like are you happy with the |
| 895s | amount of people that get into it and I |
| 897s | think overall the answer is no right we |
| 900s | wish more people uh that played the game |
| 902s | got into it depending on how you slice |
| 904s | the data you know it's around 2% of |
| 906s | people get to participate in this so |
| 908s | it's a very small percentage of players |
| 909s | it's the elite players uh and as this |
| 912s | question mentions a lot of them are uh |
| 914s | what they call War loggers people who |
| 915s | come in have different accounts and only |
| 918s | you know play to do Wars and and that |
| 920s | further limits people uh that get to |
| 922s | participate I think one of the things |
| 924s | with war is like experience matters so |
| 926s | much like knowing how to participate is |
| 928s | much more important than gear I mean any |
| 931s | all these guys have the Top Gear anyway |
| 933s | uh so yeah I think there are things we |
| 935s | want to change here we want to make this |
| 936s | more open uh it's something that's |
| 939s | definitely we've talked about and we're |
| 940s | interested in but there's I'll be honest |
| 943s | there's not an immediate uh initiative |
| 945s | on this I think it's going to take some |
| 946s | while to do this right yeah it really |
| 948s | hits that small percentage of the |
| 950s | players hard and for that we're you know |
| 952s | like that's not what we want but you |
| 954s | know we have another PVP mode opr and we |
| 958s | see that's getting you know 20% of the |
| 960s | players are engaging roughly 20% not |
| 962s | exactly are engaging in it some fairly |
| 965s | regularly this would pull against that |
| 967s | it would start to create other potential |
| 968s | queuing issues and we got to think about |
| 971s | you know you got to think all those |
| 972s | things through when you go to make |
| 973s | changes because I'm a huge proponent I |
| 976s | would love to do casual Wars we just got |
| 978s | to figure out the way to do it right |
| 980s | because just a a pickup group against a |
| 982s | more organized team like you already see |
| 983s | that with in opr sometimes with with |
| 985s | pre-made groups and things like that um |
| 988s | like we want it to be a good good |
| 989s | experience yeah all right and are you |
| 993s | planning to add Gathering tool artifact |
| 995s | items to the game as well like weapons |
| 997s | and armors we aren't but I love that |
| 1000s | question and W I saw it it sparked a few |
| 1002s | discussions today that we had I thought |
| 1004s | like I think I think that that's really |
| 1005s | interesting I am ashamed to say I hadn't |
| 1007s | thought of it myself uh but I think |
| 1009s | that's I think that's a fun idea no |
| 1011s | promises but yeah I mean Gathering is |
| 1013s | one of the more fun aspects unique well |
| 1016s | done in New World so anything we can do |
| 1017s | to make it better chill us just kind of |
| 1020s | relax play the |
| 1023s | game well that is all the questions |
| 1025s | we're taking for |
| 1027s | today awesome well thank you all for you |
| 1030s | know your patience and the questions and |
| 1032s | we appreciate it and we know that uh you |
| 1035s | know June seems far away but it gets |
| 1037s | closer every day so we got that going |
| 1039s | for us uh otherwise the next time you'll |
| 1041s | hear from us will'll be I on a turnam |
| 1043s | yes on May 13th on May 13th is that |
| 1047s | Mother's Day I wonder it's right around |
| 1048s | there oh sh I don't |
| 1050s | know anyway uh welcome back again Dave |
| 1054s | thanks Scott uh if you like what you saw |
| 1057s | let us know on YouTube |
| 1060s | x Facebook Facebook Twitter oh no X I |
| 1064s | said X yeah you fell for it anyway all |
| 1066s | those cool places otherwise we will see |
| 1068s | you in a tum |
| 1074s | [Music] |
| 1076s | [Applause] |
| 1081s | [Music] |
| 1084s | la |