[2021] Reporting System Being Exploited. 630 Hours Gameplay

All of our reports are reviewed by humans and suspensions based on those reviews. Sheer numbers of reports do not actually change the process or criteria against which they are reviewed. Our moderation team, however, is human! So there is a non-zero chance that a possible mistake is made. That is why there is the ability to appeal a suspension by going to this link:
https://www.amazongames.com/en-us/support/new-world/articles/appeal-a-ban

We have been actively monitoring the suspension process during the beta, especially with the large amount of reports stating that a ban was placed after mass reporting. In this auditing journey we have found that there are far fewer incorrect or “no reason” bans than there are posts about being banned for “no reason.”

As an aside, I would suggest that before you type out a message in chat or any public space take a quick step back and ask yourself “what does this add to the conversation and how is this going to improve the experience of all involved?” There is already plenty of toxicity in the world that weighs down on all people, adding to that is neither constructive nor valuable.

Reporting merely gives a notification to the Moderation team that something is amiss. Only after there is a review is any action taken.

Let me be clear, humans are imperfect. Everyone makes mistakes from time to time. It is because of this we have a dedicated link to appealing a game suspension. Any time a suspension is found to be made in error, we reverse it.

Remember to check out the Code of Conduct and remember to to promote a fun, inclusive, and safe place for everyone in the community to play in.