Original Post — Direct link

Hi. I've logged back in for the first time in about 5 years but I can't remember the password. The username is linked to my email but when I log in to it, I get put in to tutorial island. Has my account been lost?

I can still see the username on the stats page so I'm really confused.

I stopped playing both osrs and runescape, I had an account on each. All I've got to go on is an email for an old membership purchase with the player name and purchase ID

External link →
over 4 years ago - /u/JagexSween - Direct link

If you can see the account stats on the OS hiscores, and those stats aren't present when you login, you're almost certainly logging into the wrong account.

I'd recommend the following.

  1. Head to the Can't Log In? page: https://support.runescape.com/hc/en-gb/articles/360001552065
  2. Say No.
  3. Say Email My Login.
  4. Enter your commonly-used email address (it'll email a list of any logins you use that are linked to that email address).
  5. Repeat for other email addresses you use, or have used (and you can still access).

If that doesn't work then...

  1. Head to the Can't Log In? page: https://support.runescape.com/hc/en-gb/articles/360001552065
  2. Say No.
  3. Say No.
  4. Click Maybe We Can Help.
  5. Send a support ticket to the support team and explain what account you're trying to access. They'll be able to tell you the right account login.