Original Post — Direct link

I have been trying to find out WHY I was permamuted well over a year ago. I have been trying to message moderators to find out why I was permamuted/if it can be lifted and I am unable to get a human reply.

It was a manual permamute for "impersonating a moderator" but I never impersonated a moderator, and no proof has EVER been provided to me. I lost my email and had to wait 30 days to recover it to remove authenticator and place it back on the account and around this time I was suddenly permamuted.

https://imgur.com/5HSjCPB

Here is proof over a year ago I had the authenticator issue. The permamute/authenticator issue happened at literally the same time roughly.

https://imgur.com/a/swCgu7a

I tried messaging both Mod Acorn and Mod Weath again to no reply, I buy TONS of bonds, and I receive all the billing information to my email, I HAVE RECEIVED NOTHING IN REGARDS TO WHY I WAS PERMAMUTED.

Idc if I can't be unpermamuted, I need to know what was said, the permamute says it sent "details to my inbox", there has never been anything besides billing information in my inbox/email and nothing about any mutes in my email.

I have tried everything, I tried posting this in the post on another account and I believe this account too and its immediately downvoted.

"TL;DR: I am requesting a mod smackdown, on myself, to find out WHAT I said, please post what I said so the community can make fun of me and I CAN FIND OUT WHAT I ACTUALLY DID, or if it can possibly be removed. "

Give the community a laugh or help an actual customer out.

The account's name was sent to both Acorn and Weath, if an actual mod replies lmk and I'll give you the account name and you can look.

I doubt this will get the exposure it needs, I'm not an OSRS influencer or a youtuber so Idk whats going to happen.

I would actually pay to find out WHY I was permamuted, I would PAY for them to send me the email/inbox message on why I was permamuted, I bought like 20-40 bonds in the last 6 months (sadly not joking) but they can't help me. I would seriously give like 100$.

Please help a customer, or give the community a good smackdown and prove theirs a good reason you spend a full year dodging customers.

For anyone doubting me, here is me messaging both of these moderators a year later with no reply still:

https://imgur.com/a/Ue0KRXd

Like come on, what do I have to do, for real?

For those wondering, I was in a clan chat where people kept calling me a moderator, and I kept saying "I AM NOT A MODERATOR", I believe this is what got me permamuted, that was over a f*cking YEAR ago, but no proof has EVER been provided so at this moment in time I'm begging for help. I just want the proof yo.

EDIT: Current state of my account: https://imgur.com/a/zAcS1WZ

EDIT: :c

EDIT: https://imgur.com/a/XgB0dO3 He is active but hasn't replied to me in over a year, I am terrified at this point that I am going to keep buying bonds and supporting a game that can't even provide me any evidence of why I was permamuted. Idk what else I can do at this point. I thank everyone who tried to get this more exposure but it seems like unless im a botter or something, they don't care about permamuted customers that are requesting simple evidence, seems like they'd rather help the gold farmers and cheaters. :c

EDIT: For those saying he doesn't handle mutes, who the hell do I get ahold of then? I have tried to "appeal a mute" through the website and it does NOT let you appeal a mute. I just want the transcript/evidence PLEASE.

EDIT: Thank you u/SvvayEveryday for somehow finding an account I abandoned long ago to try to conceal my identity, thanks for doing that. My story hasn't changed in over a year, and instead of getting help, it seems people are working REAL HARD to discredit me, VERSUS PROVIDING ME THE f*ckING EVIDENCE.

EDIT: I give up, people are just commenting non stop that "apparently my story has changed", I literally cannot get the evidence, sorry I asked, I am disabling inbox replies to this post, gl to anyone out there, I'll probably see you out there, I am that guy emoting.

External link →
about 4 years ago - /u/Jagex_Weath - Direct link

We do offer the ability to appeal mute offences through the offences section of your account management page and I can see that you did appeal it in May of last year. Your appeal was manually denied by a JMod and you were sent an inbox message explaining the Support Team's decision (which you've read).

You also received a temporary warning mute to stop your disruptive behaviour on the 11th of February (which included another inbox message) but you continued to break the rules with very toxic behaviour.

Some staff, like myself, have a quality filter on Twitter notifications. This is to avoid spam tweets that come in quite regularly which is why the tweets may have been missed. I can appreciate that it would be frustrating to not receive a reply from me but there were plenty of opportunities for you to resolve this through the official channels.

about 4 years ago - /u/Jagex_Weath - Direct link

Originally posted by cellblock73

I appreciate the smack down, but a quality filter on your twitter when it’s one of the only reasons to reach support? It sucks getting spammed I’m sure, but how else are actual people with actual issues supposed to contact you?

My Twitter is not a support Twitter and honestly I'd rather not have people messaging me all day and night asking me to check things for them.

The amount of interactive support that we provide as a company definitely needs to improve but, most of the time, people can get the help they need through our website. They just aren't happy with the response they got or the time they're having to wait for a response. Filtering out the spam to get to the real people that need help is one of the bigger challenges that the support team needs to overcome.