Original Post — Direct link

Ive recently been banned after being hacked and someone using my account for macros. I don't know what to do and can't file a support ticket because it doesn't fall under the categories provided, and I'm totally lost. please help

update: I think it was a key-logger because I just recently had to change my credit card because of unauthorized sketchy purchases for games I didn't buy

External link →
about 5 years ago - /u/JagexSween - Direct link

Hey, if you didn't incur the ban (and it was the hijacker), you can appeal it here -https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans. See the 'Appeal A Ban' button to go to the form.