devtrackers.gg
Hi,
A long time ago I created a 2nd account to play OS on and try it out. I go by the name Silent Yak2 (iirc, its been very long, and I dont remember what it was before realising I was muted)
Long story short, upon creating the account, I ran it through the tutorial and went straight to the GE to trade over a bond. PMing a friend on the way, I realised none of my messages were going through and I had to use my main to chat. Turns out I was perm muted from the first login
As you can probably see from hiscores, my account is that of a typical player who started out rs3 with serious intent to play the game, and I have absolutely no reason to advertise websites, nor have I made any other accounts or advertised websites on the IP I log into now with my main which is still not muted.
I gave up hope, but not wanting to waste a bond, I decided I'd continue playing and communicate using my main, and emotes (yeah lmao right?) On my alt.
But now I wanna come back and play seriously to take on raids together with my friend I dragged to OS, and being muted will probably make team finding a lot more problematic, so I am posting here to seek some sort of help
My friend dug out this old post of someone with exactly the same situation (1. Same offence 2. Not allowed to see evidence 3. Wont let me communicate with you in any way, plus my appeals, even the last one which is supposedly reviewed by humans, was rejected. Cant even appeal anymore, like the OP who got redirected there by Mod Ash.)
Given the similarities, I was wondering if the same thing might've happened to me. Maybe you could look at the mute date and date & time of account creation and realise it was a preemptive mute? My accounts never left my possession either so it isnt the case that someone hijacked it to adv websites, especially with the short span of time between creation and muting.
Link to the other guy's post: https://www.reddit.com/r/2007scape/comments/8gi3de/i_was_wrongfully_permamuted/
Imgur album of what I can see: https://imgur.com/a/5JlYnp6
Edit 1: Here, you can see exact date of creation of account, 13 Jan 2015, the day I got perm muted as well: https://imgur.com/a/370b3oq
Well an honest and straight forward response incoming .....
You were auto muted by a heuristic designed to catch gold sellers and phishers who use private messaging channels. We've actually abandoned that heuristic for some time now as the false-positive levels were unacceptable.
I can also see that you have appealed the mute in the past and it has been denied. That was wrong, it should have been granted.
I'm not going to spin this - we incorrectly muted you (albeit with good intent) and incorrectly denied your subsequent appeals. I can only apologise for this poor experience and we have very clearly let you down and not provided the high levels of service quality we set ourselves (and that you rightly expect).
I have, of course, now removed the mute and I've added 3 months of membership to your account free of charge by way of a goodwill gesture for the unnecessary inconvenience you've been caused.
Enjoy having your voice back after all these years!
Steve