devtrackers.gg
Probably because they didn't have any updates to share on that in an AMA? While you can ask anything, it is generally more for personal questions than "Why is Jagex going to do about X" kind of stuff.
I agree, the AMA was about diversity in the gaming industry. It was not a platform for a discussion about Jagex customer support.
We are looking at answering all the big questions that the community has, probably in a live stream. Currently that is bottlenecked behind myself as I have not had time to review the questions we want to answer. But we will get to it.
I'm a gamer I don't respect women and blacks.
In that case you have no opinion I am interested in.
We don't need answers for these questions (we had those "answers" literally years ago), we need action. You know everyone wants things like an Authenticator delay and better CS, just do it.
So you're question would be what is happening with the authenticator delay and better CS (although I would like some clarity on what you think this means)?