[2021] Login Issues - 4th March

Update: We're hoping to bring our login servers back up within the hour.

Upon login, it's possible that some players may find they have lost up to 15 minutes of progress.

Apologies for the inconvenience, and we'd like to thank you for your patience.

Edit @ 18:40 GMT: We're investigating renewed reports of login issues.

As earlier, we'd recommend avoiding dangerous activities, and world hopping until further notice.

We're sorry for the inconvenience, and we'll update you as soon as we have more to share.

Yeah we're aware, the issues are also impacting some other services other than just login servers - the news module being one of them :(

It should be back up soon, in the meantime we're updating this Support PSA: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-

I feel for you... hopefully your favour remains intact!

Thank you!

Unfortuantely there won't be a Q&A this week as we're working to resolve the server issues and keep everyone informed along the way :(

We'll make up for it next week, sorry!

Yep they're still not fully operational yet, hence the intermittent access. We'll publish a post to say when they're back up again fully.

Sorry about this :(

We're investigating renewed reports of login issues.

As earlier, we'd recommend avoiding dangerous activities, and world hopping until further notice.

We're sorry for the inconvenience, and we'll update you as soon as we have more to share.

No there will not. No rollbacks are planned at all, it's just that some players may have lost the last 15 minutes of progress since they last logged out but don't anticipate this being a huge number of players.

📣 PSA: We're happy to report our login servers are coming back online, and services should be back to normal.

We thank you for your understanding and patience, and we apologise for any inconvenience.

We'll continue to monitor the situation.