[2020] Reminder that Mod Infinity leaving Jagex is actually a good thing.

Let me say a few things, as Director of Player Support here at Jagex. Personal attacks on any member of staff are not wanted, abhorrent and quite sad. Every staff member at Jagex does the best they are able. We have constraints, and work through these continually. I'm open to critique of support service and our infrastructure, but have no tolerance for the personal attacks which happen all too regularly. We talk of the integrity of the game - in my opinion that should extend to how employees are treated, and how employees treat players.

Whatever you may think of Infinity, I'm sad to see him go, and I've worked closely with him for many years. You have no idea of the time and commitment he has always put in, and the extent to which he has always sought to ensure that the whole community's needs and wants are at the forefront of what we do.

I'm expecting the usual vitriol, all I'd ask is that you bear in mind that behind every personal attack is a person doing their job for you, the community. Be constructive by all means, point out what's not working, and also remember that 87% of those who use player support are happy, and that each year we service hundreds of thousands of requests for help, ban over 5 million bots, take out the unsavoury characters in game, and take our community safety responsibilities extremely seriously.

Thanks for reading - here's hoping for more constructive discourse