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Jagex, you really need customer support. there is NO WAY talk to your company vis-a-vis the website. I have been a player for over 10 years, and when you changed the combat styles it ruined my pure. I PC'd most of my str levels to be a low combat. Could a mod please message me so I can give username?
Hey tmr, sorry this has taken so long to fix. It's been a length and complex process to make the changes that will allow us to rollback individual accounts. On top of that, we've had to manually verify every player who has gotten in touch via the Forum thread we posted. We're pretty much there now though so if you were affected by the XP bug on Feb 21st, you can expect your account to be sorted on Thursday with the update. If it's not, you can find out all the details you'll need to get in touch directly for getting it resolved.