Original Post — Direct link

Hi guys, either a recovered account and a show of the teams customer support coming, or a jmod smackdown, either way enjoy what follows.

Last night I was doing my usual antics, volcanic mine with the boys (I can provide the name of these boys if needed for proof). Before that I had spent the most of the day in isolation, relaxing and doing some zeah runecrafting. Logged off at a reasonable time to get my daily episode of westworld in before heading off for the night.

This morning I wake up and I cant access my account. Monkas. I attempt to login to the official runescape website and I cant access the account there either, the password is incorrect (100% I have not clicked any dodgy websites nor have I changed my password). I STILL have access to my account through mobile and there is shady things going on, yet that is the ONLY way I can get to the account. I logged in with my private off (which i dont normally have) and in no clan chat (which i normally am), looks like somebody was trying to hide themselves on my account, they did not manage to get through my bank pin thankfully but they still may have access to my account. I could check my in game inbox through mobile and it showed two messages in the EARLY morning saying my email for the account had been changed (i was fast asleep at this time I assure you).

I can't change my email or my password because I can't get access to the official runescape website. I'm not sure what other details I can provide on reddit while still being safe, but this account is nearly maxed, has thousands of hours playtime and a bank value I would prefer not to lose. I can provide a lot more details to a jmod to prove my case, please upvote this so they can see!

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over 4 years ago - /u/JagexSween - Direct link

Two things.

Get your email secure.
Usually an insecure email account is the cause of a hijacking. Change the password for it, enable 2FA, and check activity logs.

Get your RuneScape account secure.

  1. Head to this support page: https://support.runescape.com/hc/en-gb/articles/360001429138-Change-password-
  2. Do you have access to your RuneScape account? Yes
  3. Do you have access to your registered email? No
  4. Then hit Account Recovery and fill in the form to prove your ownership of the account. With this form you'll be able to register your email address.
over 4 years ago - /u/Mod_Stevew - Direct link

Originally posted by notgaza

Awesome, quick reply thank you!

I should have been more specific in my original post. I have already done these steps and entered my email address. However no emails are being sent to them, and when I followed the support link in your comment it shows I have an account with only 1hour game time in OSRS. I wonder is this because they changed the email linked to the account which has been hijacked? p.s since I still had access to my account on mobile i've just traded over the majority of my wealth to a friend until the account is secure again.

That sounds like you are not using the right account in the recovery flow, when you are asked for your username provide what you actually use to log in, which is not necessarily your recovery email.

over 4 years ago - /u/Mod_Stevew - Direct link

Originally posted by notgaza

thank you, I rejigged what I was doing with this and found the correct account. I'm not confident about the recovery system, I have also just been kicked off my mobile session ( I was trying to stay online so the hacker could not get into my account). Friends online have seen my account online and quickly turning private off too. My email has received a number of requests asking me to to prove ownership by submitting an account appeal. These look very scam email like and I have not clicked on any. I am worried about not being able to differentiate between a scam reply and an official reply to my account recovery (which may not be successful anyway, since I made the account at the release of OSRS and even played for many many years pre eoc on it so the questions are old by now). All in the mean time the hijacker is further locking me out of my account.

message me the rsn but recovery is the way to go, wait times are about 30 mins atm

over 4 years ago - /u/Mod_Stevew - Direct link

Originally posted by davoftw

Hey mate, have tried on twitter to no avail and you've helped me out in the past, my friend "blokezadvice" is banned and tells me he didn't do it, any chance you could have a look into it?

I'll take a look edit: acc is now secured your friend can set a new pass

over 4 years ago - /u/Mod_Stevew - Direct link

Originally posted by davoftw

Holy wow! Thank you so much Steve, we found that his account had infact been taken over by zulrah botters and now has an extra 1.2k kills on his collection log! All his accounts wealth has been cleared out but we're both just so happy he got it back. THank you so much again!!

NP