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Hey guys,

I used runescapes support site to request my permanent ironman to be unlocked so I can un-iron my ironman but am I actually getting my hopes up that they will actually acknowledge the ticket and do it lol? Has anyone eve had any success in doing this?

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almost 5 years ago - /u/JagexSween - Direct link

Hey! They'll get to your ticket, and it's like u/barungszszs says, they'll remove the permanent status but you'll need to then do the de-Ironing in-game which takes seven days.

Ordinarily they get to Ironman support tickets in less than a day, but with the influx of players under lockdown it's taking longer than usual. They've been able to increase the size of their team, but that took longer than it would usually (onboarding and training new staff under lockdown is doable, but just a bit trickier).