[2019] Please help!! Osrs customer service sucks!!

Greetings adventurere, i have been playing osrs for a year now, i started from scratch build a mid level acc with 1500+ total level spent more than 500 hours playing it .

Ill cut to the problem im facing , i can not login to my account because it asks for authentication, last month my phone froze screen stopped working an lost the ability to get the 6 digit number, the second problem is the the EMAIL i use for the osrs acc for some reason when i try to enter it a massage in red reads "your account doesn't exist try a different..." So i cant loggin my email, cant change the authincator device ,and when i try to file a request to osrs ,they tell me to check my email . The one the doesn't exist on hotmail, i searched the web for a solution did not find plus i cant contact jegex property. If any one have an idea of what to do please help Thank you.