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RSNs: Algernon, EU4
After taking a break of a few months from playing, I go to log into my account and the password had been changed. The email was also changed, so I had to answer security questions to get it back. Unfortunately I didn't know Runescape had an authenticator system, and since I hadn't checked on it in months they got through the pin. Lost only maybe 10-15m, not really a big deal in that way, but losing imbues on items and having my friends list cleared sucked.
Then when I tried to log into my other account, it was hacked too, seemingly by the same person seeing as the email had been changed to the same one! This was really surprising, as I had thought maybe someone had possibly gotten into my email, but I'm 99% sure it used a different email, and another account I have which IS tied to that email was not hacked. Also, isn't it impossible to change the email without having access to it? The only thing that comes to mind of what happened would be someone recovering the accounts somehow. I hope now that I've got an authenticator set up they should be safe regardless of what happened, but I still want to know what did happen.
On top of it all, whoever hacked the accounts got one of them (EU4) permanently muted. I would really appreciate if someone from Jagex could look into how my accounts were stolen, and reverse the mute. Thank you for reading!
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