Over the years I've noticed all of the posts and complaints (which I found totally fair) about customer support and needing to be a big creator to actually get a response. I recently learned from my brother that my account I haven't played in ~2 years was hijacked and I went through the account recovery process. The whole thing took less than 24 hours and now I'm back in, attached to a proper Jagex account, and everything's all good!
I just wanted to share that as much crap as Jagex got for their lack of security and customer support, I actually really appreciate the efforts they've made in the last year and wanted to share an honestly surprisingly positive experience. Kudos 👏External link →