Original Post — Direct link

So, I never thought I would resort to this but this is my only hope! Through a (not so) complicated series of mistakes I have barred myself out of my account and cant properly divulge the information needed to Appeal it properly... 250 character limit to give info for appeals... :(

Okay first... this account is my pure account/flipping alt, DudeAtTheGe.

I used my old work email address to register for this account (bad idea, in hindsight, as I no longer work there and lost access to the email.)

Normally this wouldn`t be an issue, but I haven`t logged in on the account in a very long time... about 5 weeks. So, I mixed up which password I had set for this account (I use different passwords for different accounts because of course).

Well here`s the kicker. The first time I tried to log into my account, I am on vacation in Japan. So my first log in in 5 weeks is with the wrong password and on an unknown device in a new country (YIKES!). Well, I submitted a password reset request (from japan) but because I didn`t have access to the email anymore, I had to appeal the account.

The first appeal was very quickly rejected, probably because I didn`t actually remember the password. So I was stumped. Then the next day (today) I decided to give it one more shot, I tried the password again making sure I had no typos, nothing.

Then, EUREKA! I remember the password! So I enter the information and... BINGO I logged in! After being logged in for 2 seconds, I get DCed... Re-login with the CORRECT information and... ACCOUNT LOCKED AS IT IS SUSPECTED STOLEN. :(

So I submitted another appeal with the knowledge of the correct password, but it was immediately rejected. Probably due to the fact im still in japan.

TLDR; I can understand why I`m locked out, but theres just no way to explain whats going on with the appeal system. I know my password, but the registered email is to a company i no longer work for. So yea, Im dumb :(

I can divulge much more relevant information if I can get in contact with someone who can help...I have over 200 hours on this account and its my only pking account... If you read this far, you are a saint!

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over 5 years ago - /u/Mod_Stevew - Direct link

Are you using your own device in Japan?

over 5 years ago - /u/Mod_Stevew - Direct link

I've had an account security specialist check this over and they have unlocked the account, you can log in over the original pass again, the account may well get secured again - we could mitigate that a bit if you had Auth set but as you don't I'm afraid a further lock is quite likely.

If you have your device with you in Japan, use that rather than a public PC available locally.